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Rusnak Bentley Rolls-Royce - Service Center

Pasadena, CA

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150 Reviews

150 Reviews of Rusnak Bentley Rolls-Royce - Service Center

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April 21, 2020

Great end to end service They did a phenomenal job of coming to our house to get our car. They replaced everything in a timely manner and we were up and running within hours. More

by PTHADDEUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Granados, Andrew Lascano, Shane Rutherford
April 17, 2020

Very professional Always amazing and accommodating. Very professional. Gets what needs to be done right away. Always a wonderful attitude, and follows thru. Its great D More

by HAIGSMAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
Apr 18, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to write a review! We're thrilled to hear Ruban was amazing to work with and accommodating to all your needs. Please don't hesitate to reach out in the future if you need any further auto-related assistance.

April 03, 2020

Always Amazing and accommodating service. Andrew is such a pleasure and handles everything very professionally, explains all details and gives honest opinion. Overall Great Service! More

by vanessacasarez
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Apr 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you Vanessa for your business and great feedback! Please contact us anytime for assistance, we are always here to help!

April 01, 2020

recall It was a very quick service time about 30 minutes He explained the recall issue precisely and kindly. As usual, Andrew has a great attitude and pol More

by jchoi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Apr 02, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Andrew for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit.

March 23, 2020

Dealers! 1. Always more things need to be repaired then you expected. 2. Never received any calls for delay of 2-3 days delivery. Difficult to find person to More

by KATHERINEHSU100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruben Granados
Apr 07, 2020 -

Rusnak Bentley Rolls-Royce responded

Katherine, We always strive to take care of our customers and keep their best interests in mind. It is disappointing that was not the impression received and I would like to connect with you further in regards to any dissatisfaction. Would you mind reaching out to me with your best contact details when you have a moment? Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

March 12, 2020

Amazing service manager Andrew :) got us in and out real quick and was able to squeeze us in last minute. The first car service I’ve ever actually enjoyed! More

by tingtingx8
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Mar 13, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to share your excellent experience with Andrew! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

March 09, 2020

Jammed Sim Card Good Experience with the Service Department. It was kind of an odd problem with a brand new Bentley I had accidentally inserted the wrong size sim ca More

by Searooster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
Mar 09, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review! We're so glad to see that our Service Department was able to fix your problem so efficiently. If we can be of further service, don't hesitate to let us know.

March 06, 2020

Andrew is a very knowledgeable considerate responsible service advisor. He made my visit extremely pleasant and was very efficient getting me in and out. He kept me in the loop from a-z. Huge thumbs up More

by TOMASYAN
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Mar 06, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review! We're so glad to see that Andrew's outstanding service had you taken care of in a timely manner. Please come back at any time.

March 05, 2020

Very prompt and friendly experience Very good experience as Andrew was very helpful and took care of my service request in an efficient and timely manner. Pleased with the service on my More

by GHENNING0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Mar 06, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Andrewl. We are always here to help!

March 02, 2020

Horrible person to deal with, I had few incidents with Andrew, his attitude sucks, not professional at all, always doubts customers, thinking they are lying, I swear I freaking hate this guy. Never met an More

by LuisFromGlendale
Recommend Dealer
No
Employees Worked With
Andrew Lascano
Mar 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Luis, I am troubled to receive your feedback in regards to your experience. Our team members are highly trained to provide a stellar level of customer care and I would like the opportunity to better understand what happened. Please reach out to me when you have a moment to discuss further your feedback. I hope to turn around any future experiences. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 714-3156 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

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