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Rusnak Bentley Rolls-Royce - Service Center

Pasadena, CA

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150 Reviews

150 Reviews of Rusnak Bentley Rolls-Royce - Service Center

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May 21, 2020

Ruben was awesome!!! Ruben was very helpful and knowledgeable he communicated every step of the way. I really appreciate that he followed up even after the service was don More

by User-6ef31d7e9f
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
May 22, 2020 -

Rusnak Bentley Rolls-Royce responded

We are so glad to hear this! Thank you for the kind review. We look forward to serving you again in the future.

May 15, 2020

They did an awesome job. Ruben played the key role & Shawn played the key role and fixed the car. They communicated well and kept me informed of the developments with the car . More

by DRSHARMAOB1
Recommend Dealer
Yes
Employees Worked With
Ruben Granados, Shane Rutherford
May 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you so much for your awesome feedback for Ruben. We are happy to know of the outstanding care provided. Please feel free to reach out if we can assist with anything else. Our team is always happy to help!

May 15, 2020

Tier 2 Servicing I appreciate the transport service received and my servicing was good. It was convenient and professional. However, my vehicle was kept for six days More

by SWYATT10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Ruben Granados
May 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Thanks for sharing your feedback. We definitely strive to provide quality care to our customers. Please do not hesitate to contact us directly for any future concerns. We are here to help!

May 12, 2020

Fast good service, reasonable prices and washed cars for customers Too bad service not available on Saturday. Monday till Friday only. Great dealership friendly service More

by Bestbuyproduce
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
May 10, 2020

Used to be better brought my car in for new Pirelli tires. little services that were once automatic were haggled over like simply taking the car through car wash. the More

by CY_THESPY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Lascano
May 25, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello, I regret you felt your service experience did not meet your expectations and I would appreciate further feedback about your concerns. Would you mind contacting me when you are available? I hope to connect with you. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

May 07, 2020

It was Good service for repairing my car as wellAndrew It was Good service for repairing my car as well Andrew was keep update repair status by text message and repairing car on scheduled as well More

by SANGYOONHWANG
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
May 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Andrew for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 01, 2020

Julia was great and I loved the pickup and delivery service. Very professional and my Maserati Quattraporte runs amazing! Time for a road trip. Thank you! More

by VANCEML
Recommend Dealer
Yes
Employees Worked With
Julia
May 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you so much for your feedback. We are happy to know of Julia's great level of care. If there is anything we can assist you with, please do not hesitate to reach out and let our team know. We hope you have an amazing road trip!

April 28, 2020

Left the car with a chip on the windshield to be fixed got it back with a crack and a lousy excuse. It’s only a $200,000 car. More

by ALEXANDER.MARGARIAN
Recommend Dealer
No
Employees Worked With
Ruben Granados
May 13, 2020 -

Rusnak Bentley Rolls-Royce responded

Alexander, I regret to find out about any services for your vehicle you had concerns about. I would appreciate the chance to connect with you about your feedback and better understand what happened. Please reach out to me with your preferred contact details. Your time is greatly appreciated. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

April 27, 2020

Wow....nice nice experience at service Service people are very nice and they went major extra mile for me during these trying times with covid. Not only did they get my car in and a rush j More

by dmsesq1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service rep
Apr 28, 2020 -

Rusnak Bentley Rolls-Royce responded

We always want to take care of our customers as best we can. Thank you so much for your feedback in regards to your satisfaction with your service experiences. If there is anything else we can do to assist, please let us know. We are here to help!

April 25, 2020

Service Advisor Andrew is awesome and professional. Eventhough the loaner car's interior was very dirty and smells bad. My engine light was on and off but after maintenance service the problem is fixed More

by fnaglobal
Recommend Dealer
Yes
Employees Worked With
Brian Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Lascano
Apr 25, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Andrew for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

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