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Rusnak Bentley Rolls-Royce - Service Center

Pasadena, CA

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150 Reviews

150 Reviews of Rusnak Bentley Rolls-Royce - Service Center

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August 27, 2020

I was very confortable with service, they make you feel good, and been taking care of great people works there, Definitely very satified. Thanks Rusnak More

by Acevedoperaza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Aug 27, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive feedback! We are delighted to know that you had a good experience with us and that our team was great. We value your business and we look forward to any future visits!

August 26, 2020

Very fast and professional job Melanie she is the best Very fast and professional job Melanie she is the best We are very happy to work with this dealer ship I recommend everyone to use Pasadena More

by SERGIK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano, Vicki Chester, Shane Rutherford
Aug 26, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the kind review! Melanie was happy to assist you with everything. Please don't hesitate to reach out if there is anything else that we can do for you.

August 21, 2020

Melody Bedford Greatest very helpful and nice. Friendly knowledgeable I have enjoy service here the mechanic always check out before throwing parts at the car. Thanks Again Gregg Littleton More

by GBIGCAT450@ICLOUD.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Aug 22, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the wonderful review, Gregg! We will be sure to share your compliments with Melody first thing! Her outstanding service is an asset to us and we are happy to see you agree. If we can be of further service, please be sure to let us know.

August 04, 2020

Melody greeted me and helped me go through my 1st experience with Rusnak. She was incredible. She walked me through, got me all I needed for my service and new tires. I wish I had someone as good More

by BUZZD112
Recommend Dealer
Yes
Employees Worked With
Melody.
Aug 04, 2020 -

Rusnak Bentley Rolls-Royce responded

Thanks for the wonderful review! We appreciate you taking the time to share your service experience with us. Thanks for choosing us. We wish you the best!

July 29, 2020

Great customer service. I am happy with every person I came across. They all are polite and helpful. I will recommend you guys to friends. More

by DMAMOMD
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano
Jul 30, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive review and rating! We are delighted to know that you were provided with great customer service and to know that you enjoyed our team. We appreciate your recommending us!

July 25, 2020

You guys need a better facility. For a luxury car that an oil change is over a 1K you have the worst facility. Lexus which oil change is free for the first 2 years has one of the nicest facilities. More

by markar1984
Recommend Dealer
No
Employees Worked With
Vrezh Zatikyan
Jul 25, 2020 -

Rusnak Bentley Rolls-Royce responded

Markar, I apologize that the facility was not what you hoped for. We make every effort to provide a pleasant, and clean environment for our valued clients. As you may know our building is considered an historic building in Old Town Pasadena which limits us in how we can change or remodel. We do have plans to bring our service facility to a higher standard however the current situation with COVID-19 has caused delays in getting things in process. We appreciate your patronage in the meantime. I was pleased to see that you are happy with the service provided by Vrezh. If there is anything I can do to assist you in the future please let me know. Anthony Ziemann, General Manager.

July 18, 2020

I brought my 2015 GTS Quattroporte for service and I was assisted by Andrew. He’s a great service advisor, and he took care of my concerns immediately. I highly recommend this site! More

by BLAUGRANA1014
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jul 19, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Andrew for providing you with excellent service. We look forward to working with you again.

July 17, 2020

great I had a great experience and I think you should give Melody a raise. In the time of the current crises you should consider reducing cost of parts as a More

by bob@rcdavidson.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Jul 18, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the kind review! We are happy to know that you had a great experience with us and Melody.

July 16, 2020

I had a great experience with my first time servicing my RR , this new to me , so far so good, hopefully this experience will last for a while. More

by JOAB.JEROME
Recommend Dealer
Yes
Employees Worked With
Rubben
Jul 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review! We're so pleased to see that our team made such a positive impression on you. We look forward to working with you and your Rolls Royce again.

July 16, 2020

well done,However, the entire maintenance time is a bit long, a week. It should be the reason for our appointment. Thank you service Have good day! Keep safe More

by KENYAN16084
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano, Vicki Chester, Shane Rutherford
Jul 17, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello there, thank you very much for your patience during the week your car was being maintenanced. We so appreciate you highlighting our exceptional service, and upon your next visit, we hope to provide you with more timely service.

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