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Rusnak Bentley Rolls-Royce - Service Center

Pasadena, CA

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150 Reviews

150 Reviews of Rusnak Bentley Rolls-Royce - Service Center

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June 10, 2021

Joseph was fantastic to work with..I’m so Happy that I Joseph was fantastic to work with.. I’m so Happy that I dropped off my second Bentley for service..and will be picking it up today!! More

by FLIAWAY5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Jun 11, 2021 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Team, and we hope that you will continue to visit us!

May 14, 2021

Im always approached. With A friendly smile and my Bentley is alway returned so nice and clean. Melody is kind and very professional. And the the service gentlemen are very respectful. More

by MARISOLCASTILLO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mirna Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorraine Galvez, Melody Beckford, Axel Hernandez, Andrew Lascano
May 15, 2021 -

Rusnak Bentley Rolls-Royce responded

Hi Marisol, Thank you for your five star review. We are delighted that Melody and our team here at Bentley Pasadena always provides you a respectful, kind and professional experience. We look forward to assisting you again for any of your automotive needs.

April 28, 2021

Very easy and convenient service appointment. Melody was very efficient with getting my appointment started so I wouldn't have to wait around. Andrew was pleasant as always and very helpful with my questio More

by ALICIA.M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Apr 28, 2021 -

Rusnak Bentley Rolls-Royce responded

Hi Alicia, Thank you very much for your five star review. We are thrilled to know that Melody, Andrew and our staff provided such a positive, efficient and helpful experience for you here at Bentley Pasadena. Thank you for your visit and we look forward to seeing you again for any of your future automotive needs.

April 21, 2021

Melody is easy to work with and she is very knowledgeable. I got my Bentley fixed within a week and they also arrange shuttle to picked me up. More

by Louie
Recommend Dealer
Yes
Employees Worked With
Melody from services
Apr 21, 2021 -

Rusnak Bentley Rolls-Royce responded

Louie, Thank you for the five stars! We appreciate you taking the time to write a review and mentioning Melody. Please come back and see us at Rusnak Bentley Rolls-Royce Maserati!

March 18, 2021

Everything seems to have been done right. It was a first-time service, and nothing needed to be fixed. The car was very clean when the work was done. More

by PasadenaBentleyCustomer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vicki Chester, Shane Rutherford
Mar 19, 2021 -

Rusnak Bentley Rolls-Royce responded

Thank you for the kind review of our Service Department! Please come back and see us at Rusnak Bentley Rolls-Royce Maserati for your vehicle's next service!

March 16, 2021

Brian was really nice to me even when I was being cranky from having the worst day ever. He called and got my car towed and made everything better Thank you More

by SUZIKALYPSO11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Rusnak Bentley Rolls-Royce responded

Thank you for visiting Rusnak Bentley Rolls-Royce Maserati. We will be sure to thank Brian for providing you with excellent service. We look forward to working with you again.

March 13, 2021

Easy to work with. Provided all estimates before commencement of maintenance or repairs. Answered all questions. Received callbacks quickly. I would recommend her to family and friends. More

by MCW888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Mar 14, 2021 -

Rusnak Bentley Rolls-Royce responded

Thank you for sharing your recommendation for Melody at Rusnak Bentley Rolls-Royce Maserati. Feel free to contact us if we can assist again with anything else!

February 09, 2021

Andrew was very kind and knowledgeable. Awesome customer service! I had no appointment and still were able to accomodate me in a timely manner. thank you Rusnak Pasadena! More

by Anthony.espana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Feb 09, 2021 -

Rusnak Bentley Rolls-Royce responded

Anthony, Thank you for taking the time to provide feedback on your experience. We are very happy to hear all went well and that you are satisfied with the service provided! Thank you, Anthony Ziemann | General Manager

February 03, 2021

Andrew was very professional and knowledgeable. He was able to get me taken care of under 30mins. All the service requirements were done in one day as promised. More

by ALICIA.M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Feb 04, 2021 -

Rusnak Bentley Rolls-Royce responded

Alicia, thanks for taking the time to share your great service experience with Andrew! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 15, 2021

Melody Beckford, Asst. Service Manager is outstanding. Good customer service. Shane the technician is good also. Recommend Pasadena Bentley for service! Give them a try! More

by Bentley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody Beckford, Lorraine Galvez, Shane Rutherford
Jan 15, 2021 -

Rusnak Bentley Rolls-Royce responded

Thank you for visiting Rusnak Bentley Rolls-Royce Maserati Karma. We will be sure to thank Melody and Shane for providing you with outstanding service. We look forward to working with you again.

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