Rusnak Bentley Rolls-Royce - Service Center

Great Service Center Everyone was attentive, professional and knowledgeable. I trusted them to take good care of my car as well as my concerns with no surprises to my wall Everyone was attentive, professional and knowledgeable. I trusted them to take good care of my car as well as my concerns with no surprises to my wallet! More

Chad and ruben we fantastic Chad and Ruben really did their very best to help me. I had ordered 2 new Fisker keys for my Karma but were unable to program them. They worked on it Chad and Ruben really did their very best to help me. I had ordered 2 new Fisker keys for my Karma but were unable to program them. They worked on it for hours and at end could not do it. They reached out to Karma and they said I needed a new computer in the car to get an extra key ;( It would cost 2k plus . Ruben had my Karma washed and it was so nice. Even though we could not resolve the issue. Best Jennie More

Excellent Service Team Best car in the world, deserves the best service. The team at Rusnak exceeds these expectations. I say team because everyone is prepared to address Best car in the world, deserves the best service. The team at Rusnak exceeds these expectations. I say team because everyone is prepared to address every need you have. Ease of making an appointment, alternate transportation, transporting car to dealership and scheduling pick up are never an obstacle. Hannah and Melody are attentive and continue to amaze with each trip to the Service Dept. definitely will purchase another Bentley- More

Great Customer Service My car was purchased through another dealership..I had an ongoing problem(2 years) that they had thrown the towel in on/said there was nothing they co My car was purchased through another dealership..I had an ongoing problem(2 years) that they had thrown the towel in on/said there was nothing they could do. I decided to explore a dealership under different ownership and this was a wise decision. Melody Beckford and the Rusnak Pasadena Team, pulled in Corporate and got the cars vibration issue taken care of for me. For this, I am grateful. Each visit I've had for service and/or repairs since, has continued to be a positive experience. Thank You! More

Great service I really enjoyed servicing with Rusnak. Working with Andrew is the always the best! Second car I am bringing here for servicing. Will definitely retur I really enjoyed servicing with Rusnak. Working with Andrew is the always the best! Second car I am bringing here for servicing. Will definitely return. More

Service Timely pickup and delivery of car. Great job. Will come back and highly recommend other friends to come to Rusnak for new purchase and for service. Timely pickup and delivery of car. Great job. Will come back and highly recommend other friends to come to Rusnak for new purchase and for service. More

Andrew Lascano is the best!! After waiting for a call back from a previous employee I was connected with Andrew Lascano. He went above and beyond for my vehicle and handled all my After waiting for a call back from a previous employee I was connected with Andrew Lascano. He went above and beyond for my vehicle and handled all my concerns. I am very pleased with the service I received, Andrew really knows what customer service is about. Will definitely be coming back to the dealership for future concerns. More

My service tech andrew lascano is the best My rating is factored on the service techs and the person who services my car (Christine). My service tech Andrew Lascano is the most genuine and har My rating is factored on the service techs and the person who services my car (Christine). My service tech Andrew Lascano is the most genuine and hard-working customer service professional I have encountered. I have never had to chase them; if they say they will call, they do. I am treated like royalty and I know how busy they are, so this treatment is special. Customer service is what keeps customers returning and Rusnak apparently places that as their priority. It also helps to get your car repaired the right way and they do that very well. This is a special company; keep up the More

Lazy Inspection Lady. I’m really upset with their service department. When I dropped off my car they gave me a loner car and the female who did the inspection on the loner I’m really upset with their service department. When I dropped off my car they gave me a loner car and the female who did the inspection on the loner car did a lazy job that she did not notice a scratch on one of the rims, so when I got back to pick up my car she did another inspection and pointed out that scratch on the rim, and told me that I have to pay for it. I asked to speak to her boss, and Brian showed up I told Brian that she did a lazy job on the day of pick up and she did not indicate this scratch, she probably did not even see it since the tires were really dirty. Anyways Brian said that I have to pay for it and shes good at her job. I said okay fine, I do not have a problem. Anyways when we were walking away from the car I noticed another scratch but on the rear rim and told Brian “see she did not even notice this one, does that tell you how lazy of a job she did. Anyways I’m very upset that I had to pay $90 for it. It was a complete bs. Brians a good guy. But totally killed it for me. I even recommended a friend to buy a car from you guys. And he ended up getting a Rolls Royce. Definitely that will stop. More

terrible would never buy or lease another car from rusnak not very much communication also could not get a hold of anyone in service on the day after we towed would never buy or lease another car from rusnak not very much communication also could not get a hold of anyone in service on the day after we towed the car in. More