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Rusnak Bentley Rolls-Royce - Service Center

Pasadena, CA

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150 Reviews

150 Reviews of Rusnak Bentley Rolls-Royce - Service Center

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October 01, 2019

Great customer service Very organized, my experience was a 5 star. From the beginning to the end the communication was great. The level of service was also a 5 start More

by alexvhomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ziemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Christie Rutherford
September 19, 2019

Very nice experience. Masserati service center's Mr. Andrew Lascano is amazing, quick response to any questions I had and took care of my car's need. Great service at the More

by Maserati owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
September 19, 2019

Expert, courteous & expeditious service Andrew, Brian and Christie were exceptional every step of the way in servicing my new Levante! They all went above and beyond to make me more than sa More

by FIXFACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew, Brian and Christie
September 11, 2019

Exceptional service experience Rusnak Bentley staff and service are always exceptional. Friendly and cordial staff that always take the time to answer my questions and keep me info More

by ARBELAEZ2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Bradford
September 02, 2019

Bad service Called repeatedly and no one ever called me back about my car that they had. Two days later still no call back or update available on what the diagnos More

by Bobby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruben
Oct 18, 2019 -

Rusnak Bentley Rolls-Royce responded

Hello Bobby, Thank you for your recent review and I would like to sincerely apologize for your service experience. Unfortunately, it sounds like we completely failed to communicate properly and in a timely manner with the status of your vehicle and I sincerely apologize for your experience. In the future, I would be happy to personally assist you with any vehicle concerns and would appreciate a chance to earn your business, should you choose to return. Please feel free to contact me anytime at 626-316-5607. Brian Edwards Service Manager

July 31, 2019

Efficient and effective The service department was efficient, kept in contact with updates, and friendly. I have had experiences with other service departments from other lux More

by AJASMIN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
July 25, 2019

Unprofessional staff Made an appointment to take my car in, wasted my time going I was sent back home without my car being diagnosed by an actual mechanic. Service advisor More

by KNAVASARDYAN89
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
July 18, 2019

15,000 mile service Have been taking my Ghibli here for 2 years now. Service is great, everyone is friendly and helpful. Would reccommend to anyone to bring in their vehi More

by Alex WWX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
July 05, 2019

Very expensive!!! For example, $ 1,800.00 for oil change!!! $ 2,800.00 for 4 tires!!! Over $ 2,000.00 to fix something in the right front end!!! I did not authorize More

by HUMANAMEDGROUP
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane Rutherford, Master Technician worked on my car last time. He did a great job. he is the best of the best!
June 25, 2019

Never fixed a problem after showing them video of problem I have had number of issues. However, they never fixed the noise in the car even after I showed them three times video of the noise and problem. Th More

by Lawsource
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
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