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Rusnak Bentley Rolls-Royce - Service Center
Pasadena, CA
150 Reviews
150 Reviews of Rusnak Bentley Rolls-Royce - Service Center
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October 30, 2019
Awesome Service I had a a great experience with Rusnak Maserati Pasadena Service. The recommendations were on point and I receive my car in a very very timely matter I had a a great experience with Rusnak Maserati Pasadena Service. The recommendations were on point and I receive my car in a very very timely matter. My intent is to stay with Rusnak group and I appreciate the whole family. More
by kenny.hailey
Verified CustomerEmployees Worked With
Vrezh Zatikyan, Andrew Lascano
October 24, 2019
Poor Quality Service Poor Quality service, did not complete job..I had to figure out solution myself, improper answers to my questions, car no washed, inside left with bo Poor Quality service, did not complete job..I had to figure out solution myself, improper answers to my questions, car no washed, inside left with boot scuff marks. Really really poor. It was for Bentagya recall upgrade. More
by DRIPS
October 18, 2019
Worse experience! you need to train your staff to treat the cars we intrust you with!!!! not go out for joy ride or damage the cars!!! To your techs, it seems like its you need to train your staff to treat the cars we intrust you with!!!! not go out for joy ride or damage the cars!!! To your techs, it seems like its just a paycheck. WE dont go to a dealer for service because we like to get ripped off, yes you guys markup way to much, but we go cause we feel the safest with dealer thinking they know all about the car and what NOT TO DO WITH THEM! I will never go here again and leave bad reviews everywhere and let the people know what you guys have done or there lack of. My service rep was great but that was about it! Your Rep was great, your tech team is clueless. More
by YOUNGPAEK
Employees Worked With
N/A
October 17, 2019
Annual Service Timely service and very professional and knowledgeable Service Advisor in Andrew. Office staff were also very accommodating in there assistance with Timely service and very professional and knowledgeable Service Advisor in Andrew. Office staff were also very accommodating in there assistance with a loaner vehicle while my car was being serviced. More
by EDUGAS
Employees Worked With
Andrew Lascano
October 16, 2019
Service was fast and on time. Labor is very pricey but the work is done correctly. That is what counts for me. Good job. Thanks. was fast and on time. Labor is very pricey but the work is done correctly. That is what counts for me. Good job. Thanks. More
by ANROCA
Employees Worked With
Andrew
October 14, 2019
experience at service center Ruben was as friendly and knowledgeable a customer service gentlemen as anyone could hope for. A true pro that actually cares. I think I paid WAY mo Ruben was as friendly and knowledgeable a customer service gentlemen as anyone could hope for. A true pro that actually cares. I think I paid WAY more than I should have but Ruben understood my concerns and tried to get me the best deal he could. I know everyone thinks Bentley owners can afford to get ripped off by service centers but its not true. Dealing with Ruben and the excellent job the mechanics did definitely softened the blow of getting gouged on price. Herb Gardner More
by HERBG2000
Employees Worked With
Ruben
October 14, 2019
Great service Brian Edwards was honest and understanding. I will continue get my Bently Service At Rusnak. Every one I came in contact with greeted me with a smile. Brian Edwards was honest and understanding. I will continue get my Bently Service At Rusnak. Every one I came in contact with greeted me with a smile. More
by RBEES23
Employees Worked With
Brian Edwards
October 11, 2019
Good work, but long delay & nonresponsive It took 3 1/2 weeks to get my car fixed. When the work was finally done, it looked like they did a good job with the repair. However, I found mysel It took 3 1/2 weeks to get my car fixed. When the work was finally done, it looked like they did a good job with the repair. However, I found myself asking for updates because they would not let me know the status on a regular basis. Sometimes, I would email and text, but not get a response for days or over a week. They did not seem to act with urgency to get the repair done as soon as possible, or let me know that they are doing everything possible to complete the repair. I don't know if they just need more staff, or staff that are more customer service-oriented. More
by AlexM
Employees Worked With
Ruben
October 08, 2019
Excellent Customer Service My Service Advisor Ruben delivers excellent service, he is very accommodating and he delivered the car as promised . The staff is also very helpful a My Service Advisor Ruben delivers excellent service, he is very accommodating and he delivered the car as promised . The staff is also very helpful and friendly. More
by LORNA2
Employees Worked With
Ruben Granados
October 01, 2019
Outstanding service Easy communication, Fast service turn around time . Had the vehicle tow in for a flat tires, it was done the very next day . Technician also found ano Easy communication, Fast service turn around time . Had the vehicle tow in for a flat tires, it was done the very next day . Technician also found another issue that is cover under the warranty. Wasted no time to order new parts and replace it . More
by IMAN
Employees Worked With
Ruben
