Rusnak Bentley Rolls-Royce

Thank you Melody Excellent service from the Service Dept. Couldn't ask for more! All made hassle free. Melady especially was fantastic, making sure that everything w Excellent service from the Service Dept. Couldn't ask for more! All made hassle free. Melady especially was fantastic, making sure that everything went like clockwork. She is amazing. More

Nice Job with Rusnak Maserati of Pasadena I did a nice work with Rusnak Maserati of Pasadena, which is a great dealer. Darren is a friendly seller, and he helped me a lot. I did a nice work with Rusnak Maserati of Pasadena, which is a great dealer. Darren is a friendly seller, and he helped me a lot. More

Much improved I recently took my wife's Ghibli in for routine service. I was kind of dreading bringing the car in the Rusnak Maserati because past experiences ther I recently took my wife's Ghibli in for routine service. I was kind of dreading bringing the car in the Rusnak Maserati because past experiences there have been horrible. This time things were quite different. The service rep Raffe was professional and courteous. He promised the car back same day and delivered (much different than previous service encounters at Rusnak). It seems like they have really improved service in the Maserati service department. Thanks. More

Smooth and stress free I was treated professionally throughout the entire process from initial introductions to driving off of the lot with my Ghibli. The negotiation proces I was treated professionally throughout the entire process from initial introductions to driving off of the lot with my Ghibli. The negotiation process was handled without stress and undue pressure as I traded in my old vehicle and acquired my new Masarati. I was particularly pleased with finding the perfect car (color, features, and price) available and ready to go. More

Raffy, our service interface was great! He set an appointment, no waiting when we arrived, researched the part availability, provided a loaner car and delivered the Gran Turismo washed and r He set an appointment, no waiting when we arrived, researched the part availability, provided a loaner car and delivered the Gran Turismo washed and repaired when he promised. It doesn't get better than that. We are very lucky to have Raffy. More

All around excellent dealership! From getting my Ghibli to having it serviced, Rusnak Maserati, hands down provides the best customer service. The service department accommodated me i From getting my Ghibli to having it serviced, Rusnak Maserati, hands down provides the best customer service. The service department accommodated me immediately and had me back on the road after routine maintenance in less than 2 hours! Thank you Raffi! More

Fantastic Expereince Everyone at Maserati was professional, courteous and made this an wonderful buying experience. Danika was simply amazing! She was knowledgeable, kind Everyone at Maserati was professional, courteous and made this an wonderful buying experience. Danika was simply amazing! She was knowledgeable, kind and I felt that she truly had my best interests at heart. Emory White More

Not what I would expect from a Bentley dealership. They were slow getting the car shipped. It arrived with a bald tire and two of the keys were missing. The manager told me he wasn't going to help me b They were slow getting the car shipped. It arrived with a bald tire and two of the keys were missing. The manager told me he wasn't going to help me because: 1) I didn't really buy it from Rusnak Bentley Pasadena because I leased the car. 2) The tire was fine when they shipped it. Maybe the transportation truck swapped it. 3) One key was all they had, he didn't know what happened to the other two and I was out of luck and would need to pay $2700 to have the keys replaced. I paid well over retail for a low mileage SuperSports because I was buying from the Bentley dealership and it was certified. If I had known I was going to have to deal with this type of car company I could have saved myself $10,000 and bought it from any given car dealer on eBay. Apparently Bentley doesn't hold their dealers to the same standards as other high end automobile manufacturers. I would buy another Bentley. I just wouldn't pay the extra money to buy it from a Bentley dealer. More

I brought my used Continental GT in for its second year of service and I had some concerns about the car overall because I had bought it from an auction, and they helped me greatly. I stayed at the dealer of service and I had some concerns about the car overall because I had bought it from an auction, and they helped me greatly. I stayed at the dealership sevice area while they took care of my car and they answered all my questions and showed me how I need to handle the functions of the car for everyday use. They were helpful and showed me all the parts and processes necessary to get my car back on the road. I appreciated their help more than their service guy or the manager, who kind of gave me the runaround when it came to getting my car in for service and when it came to telling me what was wrong with the car. They talked too much and didn't really handle the problem, but these guys took care of me right away even though they were probably doing other things. Thanks for their hard work and effort to help customers like me. Thomas Ripshaw Westwood, CA More