Rusnak Bentley Rolls-Royce

Never fixed a problem after showing them video of problem I have had number of issues. However, they never fixed the noise in the car even after I showed them three times video of the noise and problem. Th I have had number of issues. However, they never fixed the noise in the car even after I showed them three times video of the noise and problem. The worst service. More

Great Service Center Everyone was attentive, professional and knowledgeable. I trusted them to take good care of my car as well as my concerns with no surprises to my wall Everyone was attentive, professional and knowledgeable. I trusted them to take good care of my car as well as my concerns with no surprises to my wallet! More

Chad and ruben we fantastic Chad and Ruben really did their very best to help me. I had ordered 2 new Fisker keys for my Karma but were unable to program them. They worked on it Chad and Ruben really did their very best to help me. I had ordered 2 new Fisker keys for my Karma but were unable to program them. They worked on it for hours and at end could not do it. They reached out to Karma and they said I needed a new computer in the car to get an extra key ;( It would cost 2k plus . Ruben had my Karma washed and it was so nice. Even though we could not resolve the issue. Best Jennie More

Excellent Service Team Best car in the world, deserves the best service. The team at Rusnak exceeds these expectations. I say team because everyone is prepared to address Best car in the world, deserves the best service. The team at Rusnak exceeds these expectations. I say team because everyone is prepared to address every need you have. Ease of making an appointment, alternate transportation, transporting car to dealership and scheduling pick up are never an obstacle. Hannah and Melody are attentive and continue to amaze with each trip to the Service Dept. definitely will purchase another Bentley- More

Great Customer Service My car was purchased through another dealership..I had an ongoing problem(2 years) that they had thrown the towel in on/said there was nothing they co My car was purchased through another dealership..I had an ongoing problem(2 years) that they had thrown the towel in on/said there was nothing they could do. I decided to explore a dealership under different ownership and this was a wise decision. Melody Beckford and the Rusnak Pasadena Team, pulled in Corporate and got the cars vibration issue taken care of for me. For this, I am grateful. Each visit I've had for service and/or repairs since, has continued to be a positive experience. Thank You! More

Great service I really enjoyed servicing with Rusnak. Working with Andrew is the always the best! Second car I am bringing here for servicing. Will definitely retur I really enjoyed servicing with Rusnak. Working with Andrew is the always the best! Second car I am bringing here for servicing. Will definitely return. More

Andrew Lascano is the best!! After waiting for a call back from a previous employee I was connected with Andrew Lascano. He went above and beyond for my vehicle and handled all my After waiting for a call back from a previous employee I was connected with Andrew Lascano. He went above and beyond for my vehicle and handled all my concerns. I am very pleased with the service I received, Andrew really knows what customer service is about. Will definitely be coming back to the dealership for future concerns. More

Service Timely pickup and delivery of car. Great job. Will come back and highly recommend other friends to come to Rusnak for new purchase and for service. Timely pickup and delivery of car. Great job. Will come back and highly recommend other friends to come to Rusnak for new purchase and for service. More

My service tech andrew lascano is the best My rating is factored on the service techs and the person who services my car (Christine). My service tech Andrew Lascano is the most genuine and har My rating is factored on the service techs and the person who services my car (Christine). My service tech Andrew Lascano is the most genuine and hard-working customer service professional I have encountered. I have never had to chase them; if they say they will call, they do. I am treated like royalty and I know how busy they are, so this treatment is special. Customer service is what keeps customers returning and Rusnak apparently places that as their priority. It also helps to get your car repaired the right way and they do that very well. This is a special company; keep up the More

Great shopping experience People there are very nice and kind. They are very patient and professional with all my demands. Whitney is so sweet, she even translated to Chinese f People there are very nice and kind. They are very patient and professional with all my demands. Whitney is so sweet, she even translated to Chinese for my better understanding. More