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Rusnak Bentley Rolls-Royce

Pasadena, CA

4.7
259 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 259 reviews

July 02, 2020

I went in looking for a used Mazerati, ended up leaving with a new one. The staff was great, Ernie was the sales man and Ray was the finance manager. They were both great and super helpful. The general man More

by FADRFREAK
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernnie Chi Leung Chan, Joanna Rodriquez
Jul 03, 2020 -

Rusnak Bentley Rolls-Royce responded

It has been a pleasure serving you, Matt. Quality customer service is always our number one priority, and we're happy to hear that our team met your expectations. We look forward to having you as one of our valued customers for many more years to come. Congratulations on your new Maserati!

July 01, 2020

Love the sales people. Ernnie and Steve is absolutely great. I just don’t like the finance lady Joanna. She is rude and not being professional at all. More

by ALEXKHANGNGUYEN8
Recommend Dealer
Yes
Employees Worked With
Steve is great, Ernnie Chi Leung Chan, Joanna Rodriquez
Jul 02, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello, Although we are happy to know that you enjoyed your experience with us, I am concerned to learn about any interaction that did not meet your expectations. Please feel free to reach out to me so that we can address your concerns. I look forward to connecting with you. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

July 01, 2020

Great service I have been coming to Rusnak for my car service for many years. I am so glad the Maserati service center moved from east Pasadena back to the Old Tow More

by Quattroporte Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jul 02, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

June 25, 2020

As always Andrew was very much on top of things. No As always Andrew was very much on top of things. No complaints at all. Plus everyone was practicing the rules of our new life’s. Mask and distancin More

by MABERNATH
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jun 26, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Andrew and we hope to see you again in the future!

June 25, 2020

The purchase experience over all was great. From my initial contact with warren on review of the internet based advertising and showroom visit and finalizing the sale. Warren made the entire experience More

by SSDANESHRAD
Recommend Dealer
Yes
Employees Worked With
Joanna Rodriquez, Warren Chen
Jun 26, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to write a review! We are thrilled to hear Warren and Joanna went above and beyond to assist you with a high level of customer service throughout the process. Congratualtions on your new ride! We appreciate your positive feedback, and we look forward to working with you again in the future.

June 22, 2020

3rd check up Andrew Lascano is very attentive and responsive. I appreciate that he communicated with me the status of my car and offered to change/sale new tires. More

by MARIELSA.AVILES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jun 23, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to leave this rating and feedback! We appreciate your kind words and will pass them along to Andrew.

June 09, 2020

Quick Sales Most of the legwork was done over the phone within a couple of days Clint was helpful and had the paperwork ready to go on his arrival. They delive More

by MELITAEGREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Clinton Woosley
Jun 10, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Clint! We truly value your business!

May 21, 2020

Ruben was awesome!!! Ruben was very helpful and knowledgeable he communicated every step of the way. I really appreciate that he followed up even after the service was don More

by User-6ef31d7e9f
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
May 22, 2020 -

Rusnak Bentley Rolls-Royce responded

We are so glad to hear this! Thank you for the kind review. We look forward to serving you again in the future.

May 15, 2020

So the dealership was cool however I purchased a vehicle from you and it was not cheap and there was only one key which I think was so no cool that 1 key for a vehicle and I only found out about it the day More

by LAPDFLYN
Recommend Dealer
No
Employees Worked With
Julia Golding, Ernnie Chi Leung Chan, Joanna Rodriquez, Warren Chen
May 15, 2020 -

Rusnak Bentley Rolls-Royce responded

LAPDFLYN, It is our policy that all new vehicles and any certified (Bentley, Rolls-Royce, Karma, and Maserati) pre-owned vehicles will include 2 keys as part of the transaction. We are only able to certify brands we represent as new car franchise. Brands other than the ones I listed are sold with the number of keys we have from the previous owner. We would be happy to assist you in finding the most economical way to get additional keys for the vehicle if it is an other make non-certified vehicle. If the vehicle was sold to you as a certified Bentley, Rolls-Royce, Karma, or Maserati I would appreciate you reaching out to me directly so we can get this corrected for you. Please contact me if you would like to discuss. It is our goal to have our clients extremely satisfied with their car buying and servicing experiences. You can reach me at aziemann@rusnakautogroup.com or 626-229-2782 (my direct line). Thank you, Anthony Ziemann General Manager

May 15, 2020

They did an awesome job. Ruben played the key role & Shawn played the key role and fixed the car. They communicated well and kept me informed of the developments with the car . More

by DRSHARMAOB1
Recommend Dealer
Yes
Employees Worked With
Ruben Granados, Shane Rutherford
May 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you so much for your awesome feedback for Ruben. We are happy to know of the outstanding care provided. Please feel free to reach out if we can assist with anything else. Our team is always happy to help!

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