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Rusnak Bentley Rolls-Royce

Pasadena, CA

4.7
259 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 259 reviews

August 21, 2020

Melody Bedford Greatest very helpful and nice. Friendly knowledgeable I have enjoy service here the mechanic always check out before throwing parts at the car. Thanks Again Gregg Littleton More

by GBIGCAT450@ICLOUD.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Aug 22, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the wonderful review, Gregg! We will be sure to share your compliments with Melody first thing! Her outstanding service is an asset to us and we are happy to see you agree. If we can be of further service, please be sure to let us know.

August 07, 2020

Great customer service. Whitney, Warren, Clint, Julia and Joanna are all awesome. Friendly, patient, and knowledgeable. Did most of the deal over the phone with Whitney and More

by RHAYWOOD2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Whitney Buehler, Clinton Woosley, Joanna Rodriquez, Warren Chen
Aug 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to write a positive review! We are thrilled to hear Whitney, Warren, Clinton, Joanna, and Julia went above and beyond to assist you with a high level of customer service throughout the process. We greatly appreciate your positive feedback, and we are looking forward to working with you again in the future!

August 04, 2020

Melody greeted me and helped me go through my 1st experience with Rusnak. She was incredible. She walked me through, got me all I needed for my service and new tires. I wish I had someone as good More

by BUZZD112
Recommend Dealer
Yes
Employees Worked With
Melody.
Aug 04, 2020 -

Rusnak Bentley Rolls-Royce responded

Thanks for the wonderful review! We appreciate you taking the time to share your service experience with us. Thanks for choosing us. We wish you the best!

July 29, 2020

Pleasure to visit! Great service. Knowledgeable and easy to get in and out. Love the car. Thought it would be driven by staff, but has become my daily driver. More

by ben88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Joanna Rodriquez
Jul 30, 2020 -

Rusnak Bentley Rolls-Royce responded

We love to hear that! Thanks for the wonderful review.

July 29, 2020

Great customer service. I am happy with every person I came across. They all are polite and helpful. I will recommend you guys to friends. More

by DMAMOMD
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano
Jul 30, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive review and rating! We are delighted to know that you were provided with great customer service and to know that you enjoyed our team. We appreciate your recommending us!

July 25, 2020

You guys need a better facility. For a luxury car that an oil change is over a 1K you have the worst facility. Lexus which oil change is free for the first 2 years has one of the nicest facilities. More

by markar1984
Recommend Dealer
No
Employees Worked With
Vrezh Zatikyan
Jul 25, 2020 -

Rusnak Bentley Rolls-Royce responded

Markar, I apologize that the facility was not what you hoped for. We make every effort to provide a pleasant, and clean environment for our valued clients. As you may know our building is considered an historic building in Old Town Pasadena which limits us in how we can change or remodel. We do have plans to bring our service facility to a higher standard however the current situation with COVID-19 has caused delays in getting things in process. We appreciate your patronage in the meantime. I was pleased to see that you are happy with the service provided by Vrezh. If there is anything I can do to assist you in the future please let me know. Anthony Ziemann, General Manager.

July 20, 2020

You guys are jokes, haven’t seen that unprofessional and greed from any other dealership, I would never return to Rusnak and I would never advise someone to by anything from Rusnak, you don’t even deserve o More

by GEORGE83
Recommend Dealer
No
Employees Worked With
General manager
Aug 05, 2020 -

Rusnak Bentley Rolls-Royce responded

George, We take our customer feedback very seriously, and I would appreciate the opportunity to address all the concerns related to your nephew's situation. Please have him reach out to me at your earliest convenience to discuss his situation further. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

July 18, 2020

I brought my 2015 GTS Quattroporte for service and I was assisted by Andrew. He’s a great service advisor, and he took care of my concerns immediately. I highly recommend this site! More

by BLAUGRANA1014
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jul 19, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Andrew for providing you with excellent service. We look forward to working with you again.

July 17, 2020

great I had a great experience and I think you should give Melody a raise. In the time of the current crises you should consider reducing cost of parts as a More

by bob@rcdavidson.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Jul 18, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the kind review! We are happy to know that you had a great experience with us and Melody.

July 16, 2020

I had a great experience with my first time servicing my RR , this new to me , so far so good, hopefully this experience will last for a while. More

by JOAB.JEROME
Recommend Dealer
Yes
Employees Worked With
Rubben
Jul 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review! We're so pleased to see that our team made such a positive impression on you. We look forward to working with you and your Rolls Royce again.

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