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Rusnak Bentley Rolls-Royce

Pasadena, CA

Overview
Employees
Reviews
Vehicles
4.7
259 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 259 reviews

September 13, 2020

The service department was great. Melody and Brian The service department was great. Melody and Brian helped me through all of my concerns. They took care of everything needed with my cars care. More

by BUZZD112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody and Brian.
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Sep 13, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello, we're so grateful for this 5-Star Review! Customer satisfaction is our main goal, and it pleases us to hear your experience with Melody and Brian was memorable.

September 10, 2020

The dealership went out of their way to accommodate my needs. They kept me informed of every step and made my purchase a pleasant experience. More

by margiemejia
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Woosley
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Sep 11, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the 5-star rating and great review! We are happy to know that our team was helpful and accommodating making your experience with us pleasant. We value your business and we hope to see you again soon!

September 09, 2020

Andrew Lascano was our Service Advisor.. He was amazing. Everything was done professionally. He stayed with us and advised us. It was all done quickly, while we waited. They even corrected some other sm More

by SSMLB111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Sep 10, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good service experience with us and with the help of Andrew who provided amazing service. We hope that you will continue to choose us as your dealership!

September 07, 2020

Horrible experience, will never purchase massarati again and I will not refer anyone...terrible service, Lavente drives horrible, doesn't feel like $90+ car.. more like and mack truck.. More

by CHERYL.DENISE.HODGES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julia Golding, Vrezh Zatikyan, Joanna Rodriquez, Warren Chen
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Sep 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Ms. Hodges, I am sad to hear that you are not enjoying your new Maserati Levante. I did speak to all involved and confirmed that you did test drive the vehicle prior to purchase and indicated you liked it at that time. Maserati's are designed and built to have a sporty character which means a suspension system that is set up for spirited driving. It is slightly stiffer and less compliant than a vehicle that is designed for a softer ride. There is a normal and firm suspension setting to allow you to select which suits your driving style best at that moment. If your previous vehicle had a soft suspension setup it may take a little while for you to get used to the change. Your Levante uses air suspension which is what is used by many of the exclusive luxury brands because it allows for a degree of compliance without sacrificing control and handling. I was told that on the day of purchase things seemed to go smoothly and that we made every effort to make your transaction a great experience for you. We strive to provide every client with a great experience and of course we have the highest hopes that clients will love the vehicle they decide on. I certainly hope you will grow to love your Levante over time. Most of our clients that purchase Levante's really enjoy the vehicle for its exceptional handling, sporty exhaust note, and Italian styling. Sometimes a change in vehicle just takes a little time to adjust to its character. I hope that is the case in your circumstance. If you would like to discuss with me directly I would be happy to help. Thank you, Anthony Ziemann General Manager aziemann@rusnakautogroup.com 626-229-2782 Direct Line

Sep 08, 2020 -

CHERYL.DENISE.HODGES responded

No one explained anything to me. Pasadena have smooth highways at least the route he took me on. Driving on other highways really exposed the car. Not sure who you are Anthony never spoke with you.

Sep 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Ms. Hodges, I am the General Manager. I'm sorry we didn't meet when you purchased your Maserati. I understand that roads do vary as far as material and smoothness. With a suspension designed for performance and handling you will feel more on rough roads or roads that are in need of repair. High performance suspension systems are specifically engineered to provide the driver a high level of feedback which is needed for the driver to better control the vehicle at its limits. All Maserati vehicles are designed to be a "drivers" car to provide a very visceral experience. One thing I have heard from other first time Maserati owners is that they like the car more and more the longer they have it. I hope that will be the case for you as well. Thank you, Anthony Ziemann General Manager aziemann@rusnakautogroup.com 626-229-2782 Direct Line

September 03, 2020

Everything went well.. As always Andrew took take of me with great attitude. I’m very satisfied With the service that the dealer provided Thank you, Shelly More

by Shelly mihardja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford, Axel Hernandez, Andrew Lascano, Joanna Rodriquez
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Sep 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Hi Shelly, thank you so much for the kind words! We're glad to hear Andrew has taken care of you. It was a pleasure working with you. We hope to see you in the future.

September 02, 2020

Customer service is excellent. Location may not be geographically desirable for us but it was worth the drive. I highly recommend this dealership. Great line of cars to shop for. More

by Jackie W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Whitney Buehler, Joanna Rodriquez, Warren Chen
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Sep 03, 2020 -

Rusnak Bentley Rolls-Royce responded

We appreciate the excellent review, Jackie. Let us know if there is anything else we can help you with. We look forward to working with you again.

August 28, 2020

Clint was as professional and first-class as they come. His friendly approach and willingness to go beyond call of duty were very much appreciated. I look forward to working with him in the future. More

by Johnhc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clinton Woosley
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Aug 28, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the amazing review. We will be sure to thank Clint for providing you with excellent service. We look forward to working with you again.

August 27, 2020

I was very confortable with service, they make you feel good, and been taking care of great people works there, Definitely very satified. Thanks Rusnak More

by Acevedoperaza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Aug 27, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive feedback! We are delighted to know that you had a good experience with us and that our team was great. We value your business and we look forward to any future visits!

August 26, 2020

Very fast and professional job Melanie she is the best Very fast and professional job Melanie she is the best We are very happy to work with this dealer ship I recommend everyone to use Pasadena More

by SERGIK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano, Vicki Chester, Shane Rutherford
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Aug 26, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the kind review! Melanie was happy to assist you with everything. Please don't hesitate to reach out if there is anything else that we can do for you.

August 26, 2020

It was great experience with my family to shop here, the sales man was helped a lot even picked us when we pick the new car More

by Kit chan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernnie Chi Leung Chan, Joanna Rodriquez
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Aug 26, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the wonderful review! We are so glad that you had a great experience at our dealership. Please let us know if there is anything else that we can do for you.

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