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Rusnak Bentley Rolls-Royce

Pasadena, CA

Overview
Employees
Reviews
Vehicles
4.7
259 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 259 reviews

October 08, 2020

Melody, was knowledgeable, professional, Service Melody, was knowledgeable, professional, Service completed in a timely manner. Very very happy with my experience with Rusnak Service. Thank you More

by aalexjourney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody
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Oct 09, 2020 -

Rusnak Bentley Rolls-Royce responded

Alex, thank you for taking the time to leave this positive rating. It was our pleasure to provide a top-notch dealership experience. Come back and visit us at any time.

October 06, 2020

Andrew is great and helpful. Best service advisor I ever have. I lease all sorts of high end cars and Andrew is the best. Thanks for the great service. More

by BABYSEBASTIAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano, Vicki Chester, Shane Rutherford
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Oct 07, 2020 -

Rusnak Bentley Rolls-Royce responded

Sebastian, we greatly appreciate your outstanding review. We are so pleased to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit!

October 05, 2020

Great customer service. Excellent collection and very professional stuff. Very quick and smooth process. I would recommend all my friends. They were very informative and willing to go the extra mile to r More

by ARMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vrezh Zatikyan, Joanna Rodriquez
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Oct 06, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive review and rating! We are happy to know that you were provided with great customer service and to know that our team was professional and informative. We truly value your business!

October 03, 2020

Excellent collection and excellent quality service. I hope to purchase my future car from this dealership. friendly people. It was quick and easy. Andrew from service dept: was great. More

by TUNOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Lascano, Julia Golding, Joanna Rodriquez
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Oct 04, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the excellent review. We will be sure to thank Andrew for providing you with quick and easy service. We look forward to working with you again.

October 02, 2020

My experience overall was very positive. My salespreson, Ricky Williams, was very attentive and knowlegeable. I would recommend your dealership to anyone who asks . thank you very much. More

by GLEN PACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia Golding
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Oct 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Ricky for providing you with knowledgeable service. We look forward to working with you again.

October 02, 2020

Warren was very helpful in describing the features of the car, he was helpful and answered all of my questions. The negotiation process is never fun, however, it was painless with the way Warren handled t More

by SCOTT.CARRUTHERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan
Other Employees : Joanna Rodriquez, Warren Chen
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Oct 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review, Scott. We will be sure to thank Warren and Joanna for providing you with excellent service. We look forward to working with you again.

September 29, 2020

They did repairs on my car and the min it left the service center the engine seized! And they are not taking any responsibility for it! More

by ANTHONYPREMIERMEATS
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Lascano
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Sep 29, 2020 -

Rusnak Bentley Rolls-Royce responded

Dear Mr. V., We wish there were better news for you regarding the condition of your engine. Unfortunately it is binding internally and on its way to a complete and total seizure. Your engine oil filter, from your independent repair facility, has a substantial amount of metal particles embedded in it indicating that the failure has been in process for quite some time. These metal particles likely come from an engine bearing or crankshaft failure. To determine which bearing or part is failing it would require engine disassembly, something you’ve declined to authorize at this time. We understand that it would be done only for forensic purposes. At this time, with your engine having over 82,000 miles, the recommendation is a replacement. Since those metal particles have been circulating throughout your engine causing degradation on many internal engine parts your engine is not a candidate for rebuilding. When your insurance company investigated your concerns their final determination was that the failure was caused by a lack of maintenance. You’ve elected to utilize an independent repair facility for the last several years for your vehicles maintenance needs. Clearly we could not be responsible for an engine failure stemming from a lack of maintenance on a car serviced elsewhere for the last several years. We certainly empathize with you or anyone experiencing difficulties with their automobiles, it’s never anything other than stressful. If you do want to replace your engine we’re available to help as needed. Please let us know if we can assist. Most Sincerely, Anthony Ziemann, General Manager

September 25, 2020

Experience in l leasing my beautiful new Maserati Ghibli was amazing . Warren was my sales rep and was so efficient and courteous. Ernie too helped me at the end to show me features of vehicle and was so p More

by TRACY21
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Joanna Rodriquez, Warren Chen
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Oct 12, 2020 -

Rusnak Bentley Rolls-Royce responded

Hi Tracy, Thanks for sharing this feedback. We hope you are enjoying your Maserati Ghibli. Customer satisfaction is our main goal, and it pleases us to hear your experience was memorable.

September 19, 2020

Very quick and smooth process with professionalism. They were very informative and willing to go the extra mile to make sure I was satisfied with my purchase. Warren was a big help! More

by Adriang14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Warren Chen
Report | Print
Sep 20, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Warren and the rest of the team for providing you with a quick and smooth process. We look forward to working with you again.

September 16, 2020

I live far away and I have two Maserati dealerships near by me, I drive for over 30 min to have my car service with Andrew. More

by DRVICTORHELO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Sep 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Dr. Victor, I'm very happy to hear Andrew and our team are taking great care of you. Thank you for making the trip to service your Maserati with us! Anthony Ziemann General Manager

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