Rusnak Bentley Rolls-Royce

My experience at Pasadena Bentley is ALWAYS first-rate. Andrew was very professional and personable. He is very good at managing up the service techs! Great Service! Andrew was very professional and personable. He is very good at managing up the service techs! Great Service! More

Bought a car with Rusnak Maserati with Warren Chen. After several promises by Warren of shipping the car, he was not sufficiently communicating the issues and was withholding contract information I had signe several promises by Warren of shipping the car, he was not sufficiently communicating the issues and was withholding contract information I had signed in good faith. No sales person earns a sale if not being trustworthy. At the end we agreed on reversing the deal and it became a waste of time for everyone. Warren Chen: Underdelivers to promise, is not communicative and is not trustworthy. Tony Ziemann (GM): Is not a big help in being a facilitator in moments like this. He'd rather hides behind company policies than facilitating a deal and looking for a solution. I recommend not to buy from Warren Chen as he is not capable to manage communication effectively and therefore does not deserve a sale. All in all a very disappointing experience. More

I left my 2020 Ghibli for service and after that I notice that the could start is not the same. I called in to talk about the issue and so far nobody returned my call. I was expecting a better customer se that the could start is not the same. I called in to talk about the issue and so far nobody returned my call. I was expecting a better customer service More

Did an excellent job providing me with valuable information regarding the health of my vehicle. Repairs were made timely and the staff was helpful and friendly. information regarding the health of my vehicle. Repairs were made timely and the staff was helpful and friendly. More

Melody was FANTASTIC! She is by far the best service advisor I have every had at any dealership since I've been old enough to drive. She truly gave me the sense she genuinely cared about my problems wi advisor I have every had at any dealership since I've been old enough to drive. She truly gave me the sense she genuinely cared about my problems with my car. I I also felt confident she was in my court when dealing with the warranty people. Do NOT lose her. You have an absolute gem in Melody. She is the reason why I will definitely purchase another vehicle at Rusnak, and request her as my service adviser! More

Every one was wonderful at RUSNAK. Appointment was easy, on time service, enough time for loner car. washing my car part I really loved. Car runs excellent. I love everything. Thank you so very much. on time service, enough time for loner car. washing my car part I really loved. Car runs excellent. I love everything. Thank you so very much. More

Andrew was very helpful, very informative. Communication was beyond amazing. Very pleased with the time punctuality of the maintenance. Andrew made the experience great thanks again was beyond amazing. Very pleased with the time punctuality of the maintenance. Andrew made the experience great thanks again More

Im very pleased with my maserati! Warren is such a classy, patient and handsome guy!!! He made the whole process of buying my new car so effortlessly and I never felt stressed at any moment. Thank you classy, patient and handsome guy!!! He made the whole process of buying my new car so effortlessly and I never felt stressed at any moment. Thank you so much Warren 😁 More

Warren and Julia did an outstanding job. All process of return my leased vehicle and get a new one was smooth and fast. Thank you return my leased vehicle and get a new one was smooth and fast. Thank you More

Excellent service, very friendly, couldn’t get any better, the only thing is with loaner I think they need to do better then this, But my service person was outstanding, thank you! better, the only thing is with loaner I think they need to do better then this, But my service person was outstanding, thank you! More