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Rusnak Bentley Rolls-Royce - Service Center

Pasadena, CA

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rated
150 Reviews
Call Service Center (626) 714-3156

150 Reviews of Rusnak Bentley Rolls-Royce - Service Center

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May 18, 2023

Bentley service center is the worst If your car needs service you have to wait a week.Not enough technicians and will not give you a loaner.You have to rent your iwn car. Worst experience I have had and More

by Jack Youredjian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Yu
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2021

Great customer service. Very friendly, efficient, professional service was done in a timely manner Thank you More

by Leecindyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
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Oct 15, 2021 -

Rusnak Bentley Rolls-Royce responded

We are glad we could provide you with the top-notch service you deserve. Thank you for choosing Bentley Pasadena!

July 30, 2021

Andrew did what he promised and we was able to work out the problem. I like the use of text to communicate status of repair. More

by gwkearney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Jul 31, 2021 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to share your excellent experience with Andre in our Service Department! We're glad to hear you're satisfied with your repairs. Please do not hesitate to reach out to us when we can work with you down the road.

July 27, 2021

Five star service! The service rep was waiting for me when I drove up. He was already familiar with my vehicle and knew exactly what to do. More

by SDCOHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2021 -

Rusnak Bentley Rolls-Royce responded

SDCOHEN, Thank you for taking the time to share your visit experience with us. I'm happy to hear that Joe provided an excellent level of service to you and that you are satisfied.

July 22, 2021

Great service, efficient communication and a really easy way to get a mortgage with lots of help and support to get the right deal. Thank you!!~~ More

by OHDONGROK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Jul 22, 2021 -

Rusnak Bentley Rolls-Royce responded

Hi there, Thank you for sharing your positive review. We are happy that you encountered great service and efficient communication from our team. Enjoy your purchase and thank you for choosing Bentley Pasadena, we look forward to working with you again.

July 16, 2021

Andrew who took care of me and always takes care of me was great as usual. He is extremely knowledgeable and what he does And also very personable More

by fablaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Jul 16, 2021 -

Rusnak Bentley Rolls-Royce responded

Hi there, Thank you for your positive review. We are pleased that our team have consistently taken good care of you whilst being knowledgeable and personable. Thank you for choosing Bentley Pasadena and we hope to continue to assist with all of your future automotive needs.

July 12, 2021

Service would have been perfect if there was no lack of communication. However, I still believe that they are a great dealership and would still recommend them. More

by Jackie W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ziemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Lascano
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Jul 12, 2021 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to share your feedback and overall recommendation. Please do not hesitate to reach out directly to elaborate further. We hope to hear from you in the future.

June 23, 2021

I had a good experience from beginning to end will recommend More

by GMCARPETS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Kyriakos Koniotis
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Jun 24, 2021 -

Rusnak Bentley Rolls-Royce responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 19, 2021

You have my car for a month charge me $1300 for replacing the wrong part now asking for another $1300 to replace different part to fix ? More

by SARKIS.ALAMIAN
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Lascano
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Jun 19, 2021 -

Rusnak Bentley Rolls-Royce responded

Sarkis, I would appreciate learning more about your concerns. My name is Anthony Ziemann and I am the General Manager. I am out of the office this weekend but will be back in on Monday. You can reach me by email at aziemann@rusnakautogroup.com or my direct office line is 626-229-2782. It is important to me and my staff that all our clients are satisfied with the services we provide and I would appreciate you sharing what has taken place so far and what needs to happen to restore your confidence in our team.

Jun 21, 2021 -

Rusnak Bentley Rolls-Royce responded

Sarkis, I spoke to our Service Manager Brian Edwards and asked for his involvement. He gave me a recap of why the vehicle was brought in to us and the steps involved in diagnosing and resolving your concern in the most cost effective way possible. He can be reached at bedwards@rusnakautogroup.com or his direct line is 626-316-5607.

June 15, 2021

The replacement of my Bentley GT windshield was a nightmare on my insurance company side but Melody kept the pressure on them and got the job done. Since my car was already sitting in the shop wait More

by LSAMUELS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody
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Jun 16, 2021 -

Rusnak Bentley Rolls-Royce responded

Hi there, thank you for sharing your kind words with us. We're pleased to hear our team has gone above and beyond in taking great care of you and your vehicle needs. If there is anything else we can assist you and your Bentley GT with, please let us know.

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