Rusnak BMW - Service Center

Came in for service. Was promptly attended to and directed to my service advisor. Bob Martin took good care of me and service was prompt. The visitor lounge was comfortable and coffee was good. directed to my service advisor. Bob Martin took good care of me and service was prompt. The visitor lounge was comfortable and coffee was good. More

superb easy to make appt.; prompt service; speedy for customer waiting; agent answers all questions in informative/professional manner; pleasant customer wai easy to make appt.; prompt service; speedy for customer waiting; agent answers all questions in informative/professional manner; pleasant customer waiting area; great cookies and coffee. More

Renee at Rusnak always takes great care of me when I come in for servicing. She’s knowledgeable and gets me in and out as quickly as possible. in for servicing. She’s knowledgeable and gets me in and out as quickly as possible. More

everyrhing requested was done in one day I got a ride home by the BMW shuttle after dropping off my car in the morning. Two recall items were repaired and I also got an oil and filter service I got a ride home by the BMW shuttle after dropping off my car in the morning. Two recall items were repaired and I also got an oil and filter service. After repairs were completed I was picked up by the BMW shuttle and taken back to the dealership. More

Regular Maintenance My experiences with BMW and Rusnak have always been fantastic. My experiences with BMW and Rusnak have always been fantastic.My experiences with BMW a My experiences with BMW and Rusnak have always been fantastic. My experiences with BMW and Rusnak have always been fantastic.My experiences with BMW and Rusnak have always been fantastic. More

Overall good experience - Pick up was clumsy though Overall good experience but felt that the pickup experience could have been much better as I had to wait to talk with a service person before I could Overall good experience but felt that the pickup experience could have been much better as I had to wait to talk with a service person before I could obtain my car. They were all busy either on the phone or with customers and my car was ready after a routine checkup. I think the move to NOT staff the cashier's desk was unfortunate and not in the customers best interest. If we had additional questions about the repair I would ask to speak to a service rep. More

Excellent service in all aspects. Zak took care of all my needs in service. My BMW is working perfectly fine now after they got there hands on needs in service. My BMW is working perfectly fine now after they got there hands on More

great staff Everyone at the dealership is friendly and eager to help. Setting up service is easy and all work done that needs to be! I have had nothing but great Everyone at the dealership is friendly and eager to help. Setting up service is easy and all work done that needs to be! I have had nothing but great experiences from purchasing, to servicing, to return. More

Efficient Service We are from the Bay Area and were in Weslake to attend a funeral when our "Drivetrain Malfunction" light came on. Imagine the panic that set in being We are from the Bay Area and were in Weslake to attend a funeral when our "Drivetrain Malfunction" light came on. Imagine the panic that set in being 300+ miles from home. I was 3 miles from Rusnak BMW, so I immediately called their service department and was told to bring my BMW in immediately. I was assigned to Service Advisor Art Simcox who was efficient, professional and sympathetic to our situation, yet realistic . He saw us immediately, but told us that diagnostics could not be run until the next morning and as soon as he could, he'd let us know what was wrong with our car. True to his word, Art notified us of a malfunction with a fuel injector and had it repaired and ready for pick up at 4pm. Thank you for your efficient service and getting us back on the road to get home as originally planned!! More

Great People, Great Service...oh yes, great car, too (: 5 BIG stars for Mike Powell. He is especially great to work with, and everyone there -from George who sold us our BMWs to the team that always has a s 5 BIG stars for Mike Powell. He is especially great to work with, and everyone there -from George who sold us our BMWs to the team that always has a smile when they check my tire pressure - make Ruznak BMW an exceptional dealership. More