Rusnak BMW - Service Center

Great experience. My window wouldn't roll down on my 2004 X3 that I bought new from the dealership. I made an appointment and they offered me a loaner car. I didn't take them up on it, but the problem 2004 X3 that I bought new from the dealership. I made an appointment and they offered me a loaner car. I didn't take them up on it, but the problem was fixed the same day and covered under warranty. Joe Teague was the service advisor and Mr. Ron Webber the service manager were both really great. More

Bought 2001 540i Sport. Beautiful car. BMW Certified to 100,000. Was told that the car had just had a Phase II service, early @ 45,000 miles. Bring back for oil every 15,000 miles and no major service agai 100,000. Was told that the car had just had a Phase II service, early @ 45,000 miles. Bring back for oil every 15,000 miles and no major service again until 90,000 miles. After purchase, battled big time to have agreed items fixed, and had very poor support. Took car into Valencia BMW @ 60,000 miles for oil change, only to find out Phase II service was never done. Webber investigated by asking salesmen Stratmeyer and Prince, and they told him they didn't remember telling me that, so, oh well....And the maintenance free car until 90,000, well, that wasn't accurate either. He did tell me that the part that Valencia claimed wore out should be under warranty, but again, no one will help. I paid $1100 for service on a car just puchased as a "BMW Certified Car" Contacted BMW North America numerous times but they refuse to support their customers, no contact at all with me. Have asked numerous BMW web sites about BMW support, and they all tell me you are on your own, it is non-existant. Great Car, I love it, but I can't trust BMW and will probably dump the car. Sad to say... More