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392 Reviews of Rusnak BMW - Service Center
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July 10, 2015
Great Service Advisor The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's. The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's. More
by c4m5
Employees Worked With
Larry Koh, Tim Craft, Robert Martin
July 09, 2015
Service Art is a great service manager. Always keeps me informed and never over promise. Best service manager I've worked with in the 18 years I've owned BMW' Art is a great service manager. Always keeps me informed and never over promise. Best service manager I've worked with in the 18 years I've owned BMW's. More
by MikeT
Employees Worked With
July 09, 2015
excellent Art is prompt professional caring informative the dealership was very clean - friendly employees, I am sorry I do not have anything more Art is prompt professional caring informative the dealership was very clean - friendly employees, I am sorry I do not have anything more to tell you.. More
by skhardal
Employees Worked With
July 08, 2015
Excellent service Yet again, Rusnak BMW has proven to be the most efficient and welcoming of dealerships. I have a choice to service my car at more local dealerships, b Yet again, Rusnak BMW has proven to be the most efficient and welcoming of dealerships. I have a choice to service my car at more local dealerships, but brave the 101 to get the best possible! More
by dkl64
Employees Worked With
Renee Norris
August 04, 2014
Service Dept Review Brought my car to get Diagnostic because my car had the issue to start up on few occasions . Service adviser said my battery was aged and I do not Brought my car to get Diagnostic because my car had the issue to start up on few occasions . Service adviser said my battery was aged and I do not drive much so I had to replace battery. I drive about 1000 - 1200 miles a month so how much more should I drive? Anyway, I authorize to replace my battery after We went over the price which was mention to me the price will include the installation and programming because this battery must to be reprogrammed. Before I came to Rusnak BMW - Service Center I called them and confirm the price of the services and battery also called few other places to compare and everyone told me I must to program the new battery. My SA came and brought my invoice and key and said go head to pay.. after I paid I request to talk to technician because I had few more questions. my 1st question was to Tech guy if they put the AGM battery? He was not sure so he left back to the shop to check.. while I was waiting I asked sale person in parts if the part # on invoice is AGM and he said yes and there is only one battery available. ok, Here is Tech guy came back and telling me We made mistake and put the AGM battery in your car and charged you for AGM battery and did not program it but your car needs the different battery because I had original battery not AGM and I have 2 choices now. 1. replace my battery with original type batter none AGM and it cost of the battery about $100 less. 2. I can keep the AGM battery but need them to program it and it will cost me more now but I already paid for installation and programming as we discuss before authorized the replacement of the battery in the amount of $187.50 that is about 1.25 hours. of labor they told me. and I am already there for over 3.5 hour.. Tech guy the programming might takes few hours now because they would need to program all modules may be etc.. it's more complicated stuff. but I did my homework before coming there and I know what has to be done to install the new battery and I know what it takes.. I also confirmed before coming with part department there is only one battery fit my car and its AGM and he said it must to be programmed and the same SA told me it must to be programmed but why the story changed now? SA and Tech guy start to make me believe that I am wrong and the previous installation price of $187.50 does not cover programming.. SA told me They can remove the battery and put my old one and I can leave.. and it's after over 3.5 hours wait there.. After some explanation to them They agreed to try to take my car back to the shop and try to program it if that will take less than 20 minutes then they will do it at the above price. Guess what? yes, they could do it . SA show me page with show there is highlighted AGM battery program instruction.. and why it's needed but when I asked her for copy she refused to give me.. but then she went to talk someone and came back and said ok she can give me the copy.. and I got my key back when I asked to talk to tech guy my AS said he is gone for lunch and rest of them are busy so come back next time oil change and car checkup.. hmm.. Do I want to come back? I am not sure now if the car really was programmed or not.. and if my car was really tested? I did not see full report of the test.. the only way to check to take for another diagnostic to another shop which cost $150 - 200 again. Do not come to this place!! they're careless to your car and safety of your life. Be careful!! they only care that you pay more !!! and come back for more service.. p.s. I had the battery tested before coming to this shop few times in 2 different shops and both of them told me my battery is good !!! no need to be replaced.. and I have a copy of their test . More
by askoleg
Employees Worked With
Renee Norris
June 12, 2013
The outstanding service at Rusnak is one of the reasons to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. An hour or two in the very comfortable lounge is an opportunity to regroup, answer email, etc. without interruption. Renee Norris and Larry Koh are serious about getting things right the first time---and willing to put in the extra effort to identify the source of driver concerns. They are also great about responding to questions directly in ways which have saved me a trip to the dealership for issues I could address myself. Above and beyond the call of duty: We ran over a piece of metal causing a flat tire in the desert on the way to Las Vegas---Rusnak staff (Larry and company) located a replacement tire for a 650 convertible 8 miles from our location, saving us a long flat bed trip back to the city. Again, they found a place which would have in their posession THE TIRE in one hour (not just a tire shop or dealer)-- and install it immediately. Finding a tire for a 650 on an immediate basis can be a treasure hunt in the city, much less the desert. More
by boyamistupid
Employees Worked With
Renee Norris, Larry Loh, Renee Norris
May 31, 2013
i find it strange to write this however i believe outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for servicing my car and/or i was in the market for another BMW. I took my car in for its 1 year service (on short notice - called at 10am and wanted a same day appointment). The receptionists, the one who fitst answered and at the service dept were pleasant and extremely courteous. I arrived nearly an hour late. Problem? Not at all, Chris, the service manager promptly accepted my car and expedited the paperwork. He asked me if i wanted my car cleaned. I said no, it had been recently washed. Less than an hour later i got a call from Chris that my car was ready. I picked it up, once again such a courteous cashier (no charge), receptionist and the guy who delivered the car. The car looked like it had a 5 hour detail. The salesman who sold me the car, Jeff, came to say hi, chatted without any salestalk. Remembered all my details although he has probably sold hundreds of cars since them. No, i was not paid to write this! Just think in this day and age when this kind of service is rare, it deserves recognition. I have dealt with many other dealerships, including other BMW shops and none come close. Glenn Playa Vista, CA More
by glennR90094
Employees Worked With
Other Employees :
Chris, Jeff, ALL the service staff, Christopher Jack
April 01, 2013
Robert Hull, a service ad visor is always extremely friendly, helpful and efficient. My car is always washed and cleaned and ready by the promised time. friendly, helpful and efficient. My car is always washed and cleaned and ready by the promised time. More
by alidm
Employees Worked With
Robert Hull, Robert Hull
March 14, 2013
Robert's great. Great attitude, always gets the job done. And actually does what he says he's going to do! Very rare these days. Thanks Robert! done. And actually does what he says he's going to do! Very rare these days. Thanks Robert! More
by blondiebel
Employees Worked With
Robert Hull rocks!!, Robert Hull
February 27, 2013
Took my 2011 BMW X3 in for routine service. Service was completed as promised, car was washed, and Rusnak even furnished me with a loan car for the 4 hours that my car was there. What more could I ask f completed as promised, car was washed, and Rusnak even furnished me with a loan car for the 4 hours that my car was there. What more could I ask for? More
by mtaback
Employees Worked With
Mike, Michael Powell
