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392 Reviews of Rusnak BMW - Service Center
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August 16, 2015
FOLLOW UP AFTER 30 DAYS This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one wa This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one was right after I purchased the car and everyone was still very friendly and outgoing, but the minute I gave them a 5 star review for my sales experience that was it. Done. I am very disappointed with this. I was supposed to get a "genius' to help me with the tech package and I still am just trying to figure out the day to day useful features. According to all the sales people everything following the sale would be nothing short of stellar customer service. I have yet to get a follow up call to see how everything is going.l Wow. I can tell you this is not the Lexus dealer. I will not be buying anything from Rusnak again. My next car will be a Lexus (again) and it will be sooner than later. I do want to get some value out of this car before I trade it in, so I am stuck for now. I guess Rusnak doesn't care much about future business. More
by dkparm
Employees Worked With
claude and dianna
August 15, 2015
Very good Service from Art Simcox - great customer service Attentive and worked hard to provide good customer service. Art met my needs and all areas of the service were covered and completed as I requested Attentive and worked hard to provide good customer service. Art met my needs and all areas of the service were covered and completed as I requested More
by Joe28
Employees Worked With
August 14, 2015
Excellent Service Excellent service. Do not really need to say anything else. Everyone was cheerful and efficient. They did everything they said they would in the time Excellent service. Do not really need to say anything else. Everyone was cheerful and efficient. They did everything they said they would in the time they promised. They did it all with a smile. More
by Sunset100
Employees Worked With
Renee Norris
August 12, 2015
Warning light and part recall Thanks again for your excellence everyone involved was courteous and customer focused. I drive past a local dealer to give you my businesses. Renee wa Thanks again for your excellence everyone involved was courteous and customer focused. I drive past a local dealer to give you my businesses. Renee was very nice to work with. More
by 535iGT
Employees Worked With
Renee Norris
August 09, 2015
First Service Visit After Purchase Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and fulfill your needs. Service was stellar and beyond expectations, especially as compared to other experiences with dealerships. More
by Violet
August 07, 2015
No reason to go anywhere else, ever! We bought three cars from Rusnak BMW, so far, service the cars at Rusnak, and continue to refer friends. The people and service at Rusnak BMW are fant We bought three cars from Rusnak BMW, so far, service the cars at Rusnak, and continue to refer friends. The people and service at Rusnak BMW are fantastic and we are not easy to please. Our service advisor, Robert Hull, is one of the kindest and client oriented professionals we every worked with. More
by annaandray
Employees Worked With
We will miss Russ Russell when it will be time to buy another car., Robert Hull
August 07, 2015
Vehicle Maintenance Inspection Arrived early for my 1:45 appointment. Service advisor was out to lunch, so I left my vehicle to diagnose problem. Didn't hear anything, so I called s Arrived early for my 1:45 appointment. Service advisor was out to lunch, so I left my vehicle to diagnose problem. Didn't hear anything, so I called service department at 6:53 PM. Was informed they sent me an e-mail at 6:45 with results of inspection. Was kind of expecting a phone call sooner. Gave O.K. for service and was told it would be ready the next day around 11:00 AM. (Not sure if you do this, but I was not offered a loaner car). Called the following day to see if we were still on track for 11:00 completion. No answer, so left voice mail. Arrived at dealership at 11:30 to pick up vehicle. Was told it would be ready by noon. Drove off lot with vehicle at 12:15. When I dropped my car off, I checked the box asking any replacement parts be returned. They were not. Service was better than what you receive at local garage, but for want you pay to have vehicle serviced at the dealership the service was average. More
by Westlake
Employees Worked With
August 06, 2015
worth the drive to Westlake even though Santa Monica BMW is closer to me, I always go to Westlake to see Art as I have for years. fast and friendly service even though Santa Monica BMW is closer to me, I always go to Westlake to see Art as I have for years. fast and friendly service More
by nancyragazza
Employees Worked With
August 03, 2015
Excellent Service Mr. Bob Martin was my Service Advisor and he provided the best service ever received from a BMW maintenance Advisor. Thank you for employing such wond Mr. Bob Martin was my Service Advisor and he provided the best service ever received from a BMW maintenance Advisor. Thank you for employing such wonderful people. Sincerely, Daniel Manfredi More
by Manfredi
Employees Worked With
Robert Martin
August 01, 2015
Quick, efficient and courteous. My recent visit to the BMW service center was friendly, efficient and effortless for me! My service consultant took the time to explain what would be My recent visit to the BMW service center was friendly, efficient and effortless for me! My service consultant took the time to explain what would be done to my car and what would be done during future appointments. More
by …..
Employees Worked With
