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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

Sort by
November 12, 2015

Quality Service Check in was efficient, service rep Art Simcox, explained required service and followed up by phone with additional item requiring attention. Work was More

by rdavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 20, 2015 -

Rusnak BMW responded

Thank you for the review! Art and the rest of our service team are great! We hope you'll be back to see us again! - Al LeMoine., General Manager

November 09, 2015

Service First service on my i3. I waited for the car, the service was performed quickly and efficiently, and I was happily back on the road. More

by peter21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 20, 2015 -

Rusnak BMW responded

Thank you for the review! Glad to hear your experience was easy! - Al LeMoine., General Manager

November 09, 2015

Service Thank you very much to Renee Norris and all your mechanics team for doing the great service on each of my BMW's (like always). More

by BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Nov 20, 2015 -

Rusnak BMW responded

Thank you for the kind review! We're very proud of Renee and the team! - Al LeMoine., General Manager

November 08, 2015

Oil Change Michael was very attentive and a pleasure to work with. Came in for an oil change and was out with in 90 minutes with a car wash. More

by westalta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 20, 2015 -

Rusnak BMW responded

That is great to hear! Thank you for the kind words for Michael! - Al LeMoine., General Manager

November 04, 2015

Amazing Service! Thank you! It was a great experience. Micheal Powell back ground and education help us make the right decision, to get a new BMW. We are very Happy! More

by Shhevon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 20, 2015 -

Rusnak BMW responded

That's great to hear! MIchael is an asset to our team! Congratulations on your new car! - Al LeMoine., General Manager

October 30, 2015

Service I went in for a regular service and came out with a through review of my car and what to expect in the next service. More

by ggnp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 13, 2015 -

Rusnak BMW responded

That is great to hear! So glad we were able to help! Thank you! - Al LeMoine., General Manager

October 25, 2015

Friendly efficient service Reviewed the issues and put together a plan. Gave me options.delivered on promise and on time. First class. Solved the issues and gave me confidence f More

by PaulD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Oct 30, 2015 -

Rusnak BMW responded

Thank you for the kind review, Paul! So glad that we were able to help you! - Al LeMoine., General Manager

October 25, 2015

Thank you Rusnak BMW The Rusnak service center is amazing, modern, clean and the personnel are super friendly and professional. The service on our vehicle was completed on More

by Cootsluicer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Oct 30, 2015 -

Rusnak BMW responded

Thank you for the kind review! We appreciate your feedback, and are so glad that you had a great experience. - Al LeMoine., General Manager

October 21, 2015

Engine Maintenance Kind and helpful service. Timely and professional. Very satisfied with the continued customer service from the day I purchased my BMW. Thank you Rusna More

by BMW328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harlan Sacks, Mark Nicastro
Oct 30, 2015 -

Rusnak BMW responded

That is great to hear! I am so glad to hear that you had a great experience with our service team. Please don't hesitate to reach out if you need anything else! - Al LeMoine., General Manager

October 21, 2015

Excellent first impression. I arrived at Rusnak Service at 8 am Oct 19 with slight apprehension as I was overdue for service and was unsure as to what extent, in terms of time/lo More

by ironbeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Abravanel
Oct 30, 2015 -

Rusnak BMW responded

Thank you for such a thorough and thoughtful review! We so appreciate valuable customers like yourself, and are so proud to have earned your business! - Al LeMoine., General Manager

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