Rusnak BMW - Service Center

Art is always on top of things. A pleasure to work with him. He has always been professional and friendly. I trust him with my M6. He has always been professional and friendly. I trust him with my M6. More

Great Service Experience At Rusnak Courtesy of Art Simcox I switched to Rusnak from Bob Smith BMW after a horrible service experience where they told me my 2006 X3 was dead and they tried to sell me a new car I switched to Rusnak from Bob Smith BMW after a horrible service experience where they told me my 2006 X3 was dead and they tried to sell me a new car -- and then never apologized for this huge mistake. So I switched off to Rusnak and had the pleasure of getting Art Simcox as my service rep. Art is nothing short of terrific. He's a caring professional who keeps me on top of the progress of my car every step of the way. Thanks Art for all that you do! -- Joel More

The service department always works flawless! Services and repairs in my experience are well done. Renee is always very friendly, professional and responsive. I put a lot of miles on my car and t Services and repairs in my experience are well done. Renee is always very friendly, professional and responsive. I put a lot of miles on my car and the car maintenance provided did help me to get through these miles without problems. More

36,000 mile service Upon arrival Russell immediately came up to my car, greeted me and asked how he could assist me. Excellent friendly service, would definitely recomme Upon arrival Russell immediately came up to my car, greeted me and asked how he could assist me. Excellent friendly service, would definitely recommend to friends and family. More

Prompt, Courteous, and Competent Service I live in Pasadena, so I drive past quite a few BMW agencies to get service at Rusnak in Thousand Oaks. I started using their service department beca I live in Pasadena, so I drive past quite a few BMW agencies to get service at Rusnak in Thousand Oaks. I started using their service department because I was pretty happy with the salesman (Mark Weisberg) and the service writer (Bob Martin) was pleasant and seemed competent. More

Best BMW Dealership Experience so Far! I have visited a few BMW dealerships so far, all always offering superb service but will say that Rusnak topped them all. From being very attentive an I have visited a few BMW dealerships so far, all always offering superb service but will say that Rusnak topped them all. From being very attentive and helpful to getting me a high end rental when all their loaners were out during my service, the entire experience was great! More

Great job! I had a great experience. Thanks to Art and the entire staff for being so professional. I would recommend Rusnak BMW to anyone! Thank you! I had a great experience. Thanks to Art and the entire staff for being so professional. I would recommend Rusnak BMW to anyone! Thank you! More

Outstanding customer experience! My service writer, Art, is always informed and works on my behalf to get my BMW 750 Li proper attention with an appropriate sense of urgency and timin My service writer, Art, is always informed and works on my behalf to get my BMW 750 Li proper attention with an appropriate sense of urgency and timing. RUZNAK and Art have always given me great service and made me feel comfortable that my best interests were being honored. More

BMW X5 diesel Dealership and BMW both contributed to help with an out of warranty repair. Car has been great, and with a great dealer service center, what more can Dealership and BMW both contributed to help with an out of warranty repair. Car has been great, and with a great dealer service center, what more can you ask for... More

Prompt, courteous, professional--and calorie-free Bob Martin welcomed me promptly and personably. Completed my paperwork, estimated the time for service, and I was in a shuttle on my way to work in a Bob Martin welcomed me promptly and personably. Completed my paperwork, estimated the time for service, and I was in a shuttle on my way to work in a matter of minutes. Unfortunately, It was all so speedy that I had no chance to grab a cup of coffee and a doughnut I had eyed on my way in! I received a call from Bob as soon as my car was ready, and after work another prompt and courteous shuttle driver took me back to pick up my washed and serviced car. Everyone did a great job! More