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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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January 22, 2016

Excellent I had no scheduled appointment but was quickly helped. The problem was shared, investigated, and the necessary arrangements made for its solution. All More

by Hambone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Feb 01, 2016 -

Rusnak BMW responded

Thank you for the awesome feedback. We are so happy that we could provide quick and efficient help! - Al LeMoine., General Manager

January 19, 2016

Great experience Friendly, helpful, efficient. When I leased my car, Scott was so patient despite my desire to test drive numerous models. My husband and I tend to b More

by LindaLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Abravanel, Scott Smith
Feb 01, 2016 -

Rusnak BMW responded

Linda, We are so glad that you had excellent buying and servicing experiences! Thank you for recognizing Scott and Russell. They will both enjoy reading this review! Thank you for choosing us, and for the terrific review! - Al LeMoine., General Manager

January 14, 2016

a long wait for my x5 to be serviced had an appt for service on 12/29 but was told doubtful get to my vehicle that day which surprised me as I had an appt! offered a loaner, declined. O More

by sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
January 10, 2016

my first service experience Everyone from the reception, service advisor/agent even the maintenance guy. They all provided me with excellent service. I would recommend this deale More

by BMW4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jan 14, 2016 -

Rusnak BMW responded

We are so happy you had a great overall experience with us! Thank you for choosing us, and thank you for the terrific review! We plan on continuing to take excellent car of you and your car!- Al LeMoine., General Manager

January 06, 2016

2016 M4 1,200 mile service Art Simcox, Matt Smith and the entire team at Rusnak BMW are the BEST!!! I would highly recommend Rusnak to all my friends and family More

by WDK M4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 14, 2016 -

Rusnak BMW responded

Thank you for the review! We do have an excellent team here! Thank you in advance for recommending us! - Al LeMoine., General Manager

January 06, 2016

Service Experience Always an excellent service experience at Rusnak! This time was no different. Harlan was communicative and friendly. Will always do my business here. More

by ulilqt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harlan
Jan 14, 2016 -

Rusnak BMW responded

Thank you for the review! We aim to please, and we are happy that Harlan provided you with excellent customer service! - Al LeMoine., General Manager

December 30, 2015

Service Department Art in the service department, along with the shop foreman, were diligent on assisting me with getting my vehicle repaired right the first time which More

by Bryon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shop Foreman
Jan 07, 2016 -

Rusnak BMW responded

Bryon, thanks for your kind words! Art is an excellent team member, and we are happy you enjoyed your experience here! - Al LeMoine., General Manager

December 24, 2015

BMW Repair With the extended warranty purchased on this vehicle, just about every repair was covered after the deductible. The mechanics found other problems th More

by GrossmanBri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jan 07, 2016 -

Rusnak BMW responded

We are happy everything went smoothly and easily at your appoinment! Thank you for choosing us, and for your kind words! - Al LeMoine., General Manager

December 23, 2015

Consistent, excellent service by Renee Once again, Renee provided exceptional service and care to my BMW. I don't know what I would do without her and the service team behind her. Happy h More

by HappyDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bruce Lee, Renee Norris
Jan 07, 2016 -

Rusnak BMW responded

Renee and the service team are terrific! We will be sure to pass along your kind words. Thank you for the review! - Al LeMoine., General Manager

December 18, 2015

Excellent- Thanks to Art Simcox When I brought my car in for repairs everything was fixed right the first time. I was given a loaner car for use while my car was being worked on. More

by Norman,richard123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 22, 2015 -

Rusnak BMW responded

Norman, We are so happy you got the wonderful treatment that you deserve! We are glad this was an easy repair experience for you. - Al LeMoine., General Manager

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