392 Reviews of Rusnak BMW - Service Center
Excellent I had no scheduled appointment but was quickly helped. The problem was shared, investigated, and the necessary arrangements made for its solution. All I had no scheduled appointment but was quickly helped. The problem was shared, investigated, and the necessary arrangements made for its solution. All who helped me were pleasant, courteous and knowledgeable. Thank you. More
Great experience Friendly, helpful, efficient. When I leased my car, Scott was so patient despite my desire to test drive numerous models. My husband and I tend to b Friendly, helpful, efficient. When I leased my car, Scott was so patient despite my desire to test drive numerous models. My husband and I tend to be uneasy with car salesmen. But Scott put us right at ease with his friendly, low key approach. We did not feel like we were being hustled into anything. Because of that, we felt free to think through our decision completely and ended up spending more money on a car -- but were very happy with the car we selected. He was also very welcoming of any additional questions after we left. We will definitely have him help us with our next car selection. I just came in for my first service. Russell was very helpful and answered several questions for me. He explained everything thoroughly. My car was ready even sooner than I expected. I have had a great experience here. More
a long wait for my x5 to be serviced had an appt for service on 12/29 but was told doubtful get to my vehicle that day which surprised me as I had an appt! offered a loaner, declined. O had an appt for service on 12/29 but was told doubtful get to my vehicle that day which surprised me as I had an appt! offered a loaner, declined. Oon NYE vehicle still not ready. Kept being promised the next day. On 1/5, accepted a loaner. Vehicle returned on 1/13 but Assist still not working properly. Unsure when or if it ever will be. Frustrating but fortunately did not have to pay for the Assist work. More
my first service experience Everyone from the reception, service advisor/agent even the maintenance guy. They all provided me with excellent service. I would recommend this deale Everyone from the reception, service advisor/agent even the maintenance guy. They all provided me with excellent service. I would recommend this dealership to anyone. I will always bring my car there for my service needs. Thank you all for taking such good care of my car and answering all of the questions I had about my car that should have been explained at the dealer where my car was purchased More
2016 M4 1,200 mile service Art Simcox, Matt Smith and the entire team at Rusnak BMW are the BEST!!! I would highly recommend Rusnak to all my friends and family Art Simcox, Matt Smith and the entire team at Rusnak BMW are the BEST!!! I would highly recommend Rusnak to all my friends and family More
Service Experience Always an excellent service experience at Rusnak! This time was no different. Harlan was communicative and friendly. Will always do my business here. Always an excellent service experience at Rusnak! This time was no different. Harlan was communicative and friendly. Will always do my business here. Thank you! More
Service Department Art in the service department, along with the shop foreman, were diligent on assisting me with getting my vehicle repaired right the first time which Art in the service department, along with the shop foreman, were diligent on assisting me with getting my vehicle repaired right the first time which consisted of a turbo and oil line replacement! Thank you! More
BMW Repair With the extended warranty purchased on this vehicle, just about every repair was covered after the deductible. The mechanics found other problems th With the extended warranty purchased on this vehicle, just about every repair was covered after the deductible. The mechanics found other problems that were taken care of at the time. Glad to be put into a loaner vehicle in the meantime. More
Consistent, excellent service by Renee Once again, Renee provided exceptional service and care to my BMW. I don't know what I would do without her and the service team behind her. Happy h Once again, Renee provided exceptional service and care to my BMW. I don't know what I would do without her and the service team behind her. Happy holidays!! More
Excellent- Thanks to Art Simcox When I brought my car in for repairs everything was fixed right the first time. I was given a loaner car for use while my car was being worked on. When I brought my car in for repairs everything was fixed right the first time. I was given a loaner car for use while my car was being worked on. More