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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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March 20, 2016

Art Simcox - great and caring service advisor Art Simcox is a great service advisor and cares about cost and what I need for my bmw 335d. Thanks for the time spent with me. More

by bmw 335d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2016 -

Rusnak BMW responded

Thank you so much for recognizing Art! He is a great member of our team, and he will enjoy reading your review! I am so glad you had an excellent experience with us. Thank you for the great review! - Al LeMoine., General Manager

March 15, 2016

Always helpful Always quick service that covers all my BMW needs. Employees are very friendly and eager to create a comfortable and enjoyable environment. I have tak More

by smilevp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Volpe, Scott Smith, Robert Hull
Mar 28, 2016 -

Rusnak BMW responded

Firstly, thank you for choosing Rusnak BMW for the last five years! We so appreciate your continued patronage. Secondly, thank you for the excellent review. I am happy that we have met and exceeded all of your BMW needs! Thank you so much for your feedback! - Al LeMoine., General Manager

March 02, 2016

Service. As always Renee is terrific Fast and courteous. Great follow up It was just an oil change, but I was treated as if it was serious service and I was a VIP More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Mar 10, 2016 -

Rusnak BMW responded

Mark, thank you for the great review! We are happy to know that you had a fast, easy and pleasant experience! You are definitely a VIP in our book! - Al LeMoine., General Manager

February 16, 2016

Great Warranty Experience I brought my vehicle in for an issue that was covered under the extended emissions warranty. Even though the vehicle was nearly 10 years old and it w More

by Kevin Kasson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Volpe
Feb 23, 2016 -

Rusnak BMW responded

Kevin, Thank you for the excellent review and for recognizing Art and Austin. We are so happy that your issue was fixed, and that you had a top-notch experience! Thank you!- Al LeMoine., General Manager

February 11, 2016

Bob Martin/excellent as always Service visit/excellent, I am a long time BMW owner and have leased over twenty car at Rusnack. Bob Martin has always been excellent to deal with . More

by john1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Feb 19, 2016 -

Rusnak BMW responded

John, thank you for your kind words! We are so glad that you had an excellent experience with us. - Al LeMoine., General Manager

February 09, 2016

BMW Service Rene was great, as always! She provided me daily updates, got me a brand new 3-series loaner car, and was able to work out better pricing on a repair More

by Racerxlilbro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Feb 19, 2016 -

Rusnak BMW responded

Thank you for the excellent review! We are glad that Rene was able to take great care of you! - Al LeMoine., General Manager

February 03, 2016

Renee is awesome!! I actually enjoy my service experience because it gives my wife and I a chance to reconnect with Renee! We always feel that she goes the extra mile t More

by Steve-Skiff's Cakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Feb 09, 2016 -

Rusnak BMW responded

Steve, thank you so much for the awesome review, and for mentioning Renee. She is an awesome team member, and she will love reading your positive feedback. We are so glad that you received the service experience you deserve! - Al LeMoine., General Manager

January 31, 2016

First Service on new car I was able to get in quickly for service. Upon arrival from start to finish all were friendly, efficient and professional. This is my third BMW and More

by Lisa428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Lamb, gal at front desk, Michael Powell
Feb 02, 2016 -

Rusnak BMW responded

Lisa, Thank you for the awesome review, and for recognizing Chuck! We are so glad you had a pleasant experience with us! - Al LeMoine., General Manager

January 31, 2016

Over delivered! I was pleasantly surprise with the service and charges of my repairs..From drop off to picking up; the process was seamless and a pleasant experience. More

by Mstrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Feb 02, 2016 -

Rusnak BMW responded

We are so glad that you were pleasantly surprised with your experience! Thank you for recognizing Robert, and thank you for the awesome review! - Al LeMoine., General Manager

January 22, 2016

Service As always they did a great job with my car in service. Friendly and efficient! My car was ready same day and I had no issues. More

by Mkendall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Christ, Michael Powell
Feb 01, 2016 -

Rusnak BMW responded

Thank you for the excellent review! We are happy you had an easy and pain-free experience with us!- Al LeMoine., General Manager

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