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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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June 04, 2016

Great Service Rusnack BMW and Art service I received was excellent. I was very happy. Art explained everything thoroughly. Customer service was fantastic. Thank you More

by Catsy67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2016 -

Rusnak BMW responded

Thank you for the excellent review, and thank you for recognizing Art! We look forward to working with you in the future! -Al LeMoine, General Manager

May 31, 2016

Rusnak BMW Service Review Servicing our car at Rusnak BMW continues to be a true pleasure and we highly recommend this dealership across the board, from the car purchasing expe More

by Stefano Borzone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jun 09, 2016 -

Rusnak BMW responded

Stefano, I am happy to hear that you have enjoyed all aspects of your experiences with us! Thank you for the great review, and thank you for continuing to choose Rusnak BMW! -Al LeMoine., General Manager

May 26, 2016

They were meticulous in their approach Bob Martin was great - and was interested in any issues that I had, how ever small. This is the way anyone would want to be treated when servicing th More

by sharonn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Jun 09, 2016 -

Rusnak BMW responded

Sharonn, I am happy that Bob provided excellent customer service during your visit! Thank you for the great review, and thank you for choosing Rusnak BMW!-Al LeMoine., General Manager

May 23, 2016

Great service Renee was ready for me right when I came in, we took care of the paperwork in a few minutes and then I settled in and used the free Wi-Fi connection s More

by Ron1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jun 09, 2016 -

Rusnak BMW responded

Ron, I am happy that you received prompt and attentive customer service from Renee! Thank you for the great review!-Al LeMoine., General Manager

May 12, 2016

Scratch marks on bumper after car returned Took my car in for service and noticed the bumper clear coat peeling off when I got the car back. Notified the service person and claimed it must hav More

by abe
Recommend Dealer
No
Employees Worked With
emailed service manager, Renee Norris
April 28, 2016

Service was great; Harlan is very knowledgeable and helpful. Did have minor issue: It took more than 20 minutes to get the car from the valet; every minute count when More

by naseerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harlan Sacks
May 09, 2016 -

Rusnak BMW responded

Thank you for the great review and for recognizing Harlan. I apologize that it took some time to retrieve your vehicle from valet. We will use your feedback to improve our dealership. Thank you for choosing Rusnak BMW! - Al LeMoine., General Manager

April 10, 2016

Service for Engine Issue Very helpful service and great staff. Art took wonderful care of us and is really the best. Definitely would recommend getting your vehicle serviced h More

by Andrew H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2016 -

Rusnak BMW responded

Andrew I am glad you received excellent customer service during your visit. Thank you for recognizing Art, and for the fantastic review. - Al LeMoine., General Manager

April 10, 2016

Excellent Service review From the initial phone call requesting service until the conclusion of the service and I drove out, everything was Outstanding. Art took the time to More

by Newt's experience
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2016 -

Rusnak BMW responded

I am so happy that your entire service experience was exceptional! Thank you for recognizing Art, and for the fantastic review. Enjoy your (squeaky clean) car! We look forward to working with you in the future. - Al LeMoine., General Manager

March 30, 2016

Courteous and professional I wen't in to Rusnak as a new BMW owner and all my questions and concerns were answered. Thank you Renee! High end coffee machine, pastries and a frie More

by alexander lukashenko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Apr 06, 2016 -

Rusnak BMW responded

Alexander, thank you for the great review. I am happy that you had a pleasant overall experience during your visit! Thank you for choosing us, and for recognizing Renee!- Al LeMoine., General Manager

March 25, 2016

Service Mike Powell has been my service advisor for a few years and has always been professional and friendly. My latest visit was similar to all the others, More

by BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Mar 31, 2016 -

Rusnak BMW responded

I am happy that Mike has taken great care of you for several years now. Thank you for the great review, for recognizing Mike, and for continuing to choose Rusnak BMW!- Al LeMoine., General Manager

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