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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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July 30, 2016

Top Notch Service Always impressed with Robert and his service. He always remembers me and gives honest straightforward advice. Bought my car at Bob Smith but only get More

by Sdtarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Aug 08, 2016 -

Rusnak BMW responded

Thank you for your compliments to Robert. I am glad that he provides informative and professional customer service during your visits! -Al LeMoine., General Manager

July 26, 2016

very good! quick and responsive service. but what I do not like is being forced to write more words than I originally put forth! so, yes, I give this survey a More

by why
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2016 -

Rusnak BMW responded

I am glad that you enjoyed your experience with Rusnak BMW. I apologize for the word count, as this is a DealerRater review policy, and not a choice of Rusnak BMW. Thank you for your feedback! -Al LeMoine., General Manager

July 26, 2016

Great service The service team is wonderful from the time you pull up until the time your car is ready to pick up. Renee Norris is wonderful. She takes care of al More

by rmh-to
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Aug 08, 2016 -

Rusnak BMW responded

Thank you for your kind words regarding our dealership and our team member Renee! I am pleased to hear that you enjoyed your Service experience. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

July 26, 2016

Service experience Thank you Robert you are the best and I will recommend you to all my friends and family members although I know everyone is great at this BMW Center. More

by Hamid 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Aug 08, 2016 -

Rusnak BMW responded

Thank you for the excellent review, and for recognizing Robert! I am sure he will be excited to assist your family and friends. Thank you in advance for the recommendations. -Al LeMoine., General Manager

July 26, 2016

Oil change Mike was very pleasant and helped me right away when I arrived at the dealership. The reason for my visit was because I needed an oil change and was i More

by Like2win
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Aug 08, 2016 -

Rusnak BMW responded

Thank you for working with Rusnak BMW! I am glad that Mike was pleasant and easy to work with! -Al LeMoine., General Manager

June 18, 2016

Renee Norris is the best part of Rusnak BMW My service advisor, Renee Norris is the absolute best part of getting my X5 serviced at Rusnak. She is honest, up front and diligent to resolve any i More

by Jill Chinappi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jun 29, 2016 -

Rusnak BMW responded

Jill, Thank you for the excellent review and for your compliments to our team member Renee! I am happy to hear that she provided excellent customer service during your visit! We look forward to working with you in the future!- Al LeMoine, General Manager

June 17, 2016

Always excellent service and happy people! The entire team is always professional, friendly and great to work with! I have an i3 that's included in the Flexibility Mobility Program so this was More

by Sarah & Spencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake, Ashley, Christian, Robert Hull
Jun 29, 2016 -

Rusnak BMW responded

Thank you for this excellent review! I am happy to know that you are enjoying your BMW i3, and the Flexibility Mobility Program as well! Thank you for choosing Rusnak BMW, and thank you for your kind words! -Al LeMoine., General Manager

June 17, 2016

Art is amazing as always & service is very good! I also like that it is washed. In addition setting up an appointment was quick & efficient. More

by awesom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2016 -

Rusnak BMW responded

I am happy to hear that you enjoyed a quick and efficient service experience with Art! Thank you for the great review! -Al LeMoine., General Manager

June 11, 2016

Fast, Friendly & Fixed Had the leak in my air-conditiong unit repaired. 2 follow up calls from Jason while car was in service. Price quote @ beginning & if any changes we More

by 2wheelwendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in Service
Jun 20, 2016 -

Rusnak BMW responded

Thank you for your wonderful feedback. I am glad that Jason took excellent care of you, and that your service experience was pleasant. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 05, 2016

Friendly professional people and great service. GreatFriendly professional people and great service. I will go back again. The coffee and pastries are great for when you are waiting for your car. More

by Pancho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 20, 2016 -

Rusnak BMW responded

Thank you for your kind words! I am happy to hear that you enjoyed your experience, and the coffee and pastries! -Al LeMoine, General Manager

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