Rusnak BMW - Service Center

Customer satisfaction is their main focus! I took my car to get serviced at Rusnak BMW. This was the first time I was visiting this dealership. The service adviser Robert H, notified me about a I took my car to get serviced at Rusnak BMW. This was the first time I was visiting this dealership. The service adviser Robert H, notified me about a recall on my car so I decided to take care of that while I was getting other services done. One of the item that I needed for my car was a spare key. The car was in their shop for over a week and I was provided with a rental car. Somehow the key did not reach their dealership in a timely manner, since it had to come from the east coast. Since I had to come back to the dealership and get the key programed, service department provided the key at no cost to me. I was amazed with the level of service and commitment that I have received from Rusnak! These guys are true professionals in making sure that their customer leaves their dealership content! In all honesty I didn't expect the cost of the key to be picked up by the dealership. This is an expensive item which cost over $500. I have been in many different dealerships, but the principal that makes one stands out above others are inegrity, honesty and just the true professionalism! More

Always Outstanding Service!! Renee has been our service advisor for several years and always greets us with a smile. This last visit was exceptional needing two cars serviced in t Renee has been our service advisor for several years and always greets us with a smile. This last visit was exceptional needing two cars serviced in two days. When picking up both cars they were washed and vaccuumed as if they were heading to the showroom floor. Thank you Renee and Rusnak!! More

Excellent customer service. From the purchase experience to the service experience and everything in between outstanding customer care. Mehran is the most professional person in From the purchase experience to the service experience and everything in between outstanding customer care. Mehran is the most professional person in the sales depth. He is a great asset to Rusnak BMW. Jason was fantastic in the service dept. And the new weekend service hours are very convienent. On a scale from 1 to 10 Rusnak BMW is an 11+. More

Non scheduled maintenance issue with one of the modules If it was not for Mike Powell, I dont think I would go to Rusnak service. He was most curtious and helpful and told us exactly what was done to the ve If it was not for Mike Powell, I dont think I would go to Rusnak service. He was most curtious and helpful and told us exactly what was done to the vehicle. More

BEST SERVICE EVER I WAS JUST IMPRESSED WITH THE PROFESSIONALISM OF RENEE,SHE IS A PLEASURE WORKING WITH,WHEN I HAD CONCERNS ABOUT MY BMW SHE WAS VERY KNOWLEDGEABLE ABOU I WAS JUST IMPRESSED WITH THE PROFESSIONALISM OF RENEE,SHE IS A PLEASURE WORKING WITH,WHEN I HAD CONCERNS ABOUT MY BMW SHE WAS VERY KNOWLEDGEABLE ABOUT BMW'S . THANK YOU RENEE!!! More

X5 overheating Prompt Service Attention and Repair, BMW X5 overheat indicator on trip computer, replaced water pump, quick service turnaround, good communication ove Prompt Service Attention and Repair, BMW X5 overheat indicator on trip computer, replaced water pump, quick service turnaround, good communication overall, dealership is clean and organized. More

Great Experience My service advisor Jason took care of me and my 535i from start to finish. He communicated very well with me and gave me updates throughout the day. W My service advisor Jason took care of me and my 535i from start to finish. He communicated very well with me and gave me updates throughout the day. Would highly recommend Rusnak. More

Another service Car was running rough couldn't find a problem must have done something. Running smooth now. Fingers crossed it stays that way. Thank you Renee Car was running rough couldn't find a problem must have done something. Running smooth now. Fingers crossed it stays that way. Thank you Renee More

BMW Service Excellent customer service-- friendly, respectful, accommodating. Anyone working in a service industry could learn from these folks. Their customer-o Excellent customer service-- friendly, respectful, accommodating. Anyone working in a service industry could learn from these folks. Their customer-oriented approach, courteous manner, high quality work and plenty of extras make the trip to this dealership painless-- pleasant, even. First rate! More