Rusnak BMW - Service Center

Quick turn around I had an engine light on which prompted me to go to the dealership. I was greeted outside and informed that the brake fluid could not be topped off as I had an engine light on which prompted me to go to the dealership. I was greeted outside and informed that the brake fluid could not be topped off as this would be a service item. I spoke to Jason who set up an appointment for me on Monday morning. All interactions were professional and courteous. The van driver who brought me back to my house deserves praise for being helpful with a customer oriented demeanor. Great asset for your business. Sorry, I do not have his name. Thank you More

Fast, friendly, service Very attentive, detailed, efficient, friendly experience. Very impressed with personnel, facility and quality of services rendered. Service included a Very attentive, detailed, efficient, friendly experience. Very impressed with personnel, facility and quality of services rendered. Service included air bag replacement/recall, Dealer included tire check/fill, wiper fluid top off, Car wash at no charge! AAAA+++++++++ More

Thorough recent service experience At final test, the mechanic discovered two more problems which were attended to immediately. (I am required to have 25 words when 14 described the sit At final test, the mechanic discovered two more problems which were attended to immediately. (I am required to have 25 words when 14 described the situation completely!) More

Customer service rep Michael was very friendly and helpful I arrived on time for my air bag replacement at Rusnak Thousand Oaks and Michael, the service rep was very friendly and helpful and assured me the job I arrived on time for my air bag replacement at Rusnak Thousand Oaks and Michael, the service rep was very friendly and helpful and assured me the job would be done in 2.5 hours, which it was. Very good service experience in your store... More

Exceptional service I have been using my local mechanic for years outside Bmw. However after my last visit and having my car for 2 weeks he was unable to fix my car. So I have been using my local mechanic for years outside Bmw. However after my last visit and having my car for 2 weeks he was unable to fix my car. So I brought it to Rusnak and from the moment I walked in I was greeted by friendly staff and shortly after met my service rep Art Simcox He was very helpful waking me through the process and giving me updates along the way . He made the whole experience very positive for me that I will only go back to Rusnak for service. Even though I am moving to Carmel at the end of the month I will continue to use your location and team for service. Thank you again and thank Art for his service More

Excellent service and consideration Courteous without an appointment, competent and prompt, including friendly employee Martin to transport me to my office. Notice of completion and del Courteous without an appointment, competent and prompt, including friendly employee Martin to transport me to my office. Notice of completion and delivery on time. Car wash was extra benefit gratefully accepted. More

car service Art, a service manager, is always responsive, flexible, prompt, and gives good communication. Car service is completed on time and he makes it possobl Art, a service manager, is always responsive, flexible, prompt, and gives good communication. Car service is completed on time and he makes it possoble to pick up after hours if I'm running behind. More

So Simple Easiest oil change/service ever, handed over the key and said I'd be back in 3 hours. Received a text 1.5 hours later saying the X5 is done and that I Easiest oil change/service ever, handed over the key and said I'd be back in 3 hours. Received a text 1.5 hours later saying the X5 is done and that I could view the invoice and pay online. So simple. More

Qick and friendly service A+ service , I was finished with my oil service within 1-hour and my car was washed too! The price was below an Independents quote A+ service , I was finished with my oil service within 1-hour and my car was washed too! The price was below an Independents quote More

Repaiur/maintenance Great customer service from the beginning to the end. Michael Powell is knowledgeable, friendly and very professional. I have been going to him for my Great customer service from the beginning to the end. Michael Powell is knowledgeable, friendly and very professional. I have been going to him for my service needs for the past 5 years and always been very satisfied. More