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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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December 19, 2016

Excellent Service Mike Powell is always great to work with. He's very kind and is always responsive. Kyle Wood always performs great service on my vehicle. Rusn More

by Kaye70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Wood , Michael Powell
Dec 28, 2016 -

Rusnak BMW responded

Thank you for the great review, and for your compliments to Mike and Kyle! We appreciate your business. -Al LeMoine, General Manager

December 17, 2016

Service on my 1996 BMW 328I I received good service and timely for the year of my car. Parts had to be ordered and came in timely with no unnecessary waiting. More

by Ewbank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Dec 28, 2016 -

Rusnak BMW responded

I am happy to hear that you enjoyed your experience here at Rusnak BMW! Thank you for the fantastic review for our Parts Department-Al LeMoine., General Manager

December 14, 2016

Smooth no delay the best ! Thank you so much Rusnak you guys are great Robert Hull is the best anybody that owns a BMW be courteous to your service advisor and staff there and More

by shades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Sebring , Robert Hull
Dec 28, 2016 -

Rusnak BMW responded

Thank you for the wonderful review, and for recognizing Robert! I am happy to hear that he provided an excellent customer experience. Al LeMoine., General Manager

December 06, 2016

1st service. Renee is a fantastic service manager! Great customer service, loaner car and a very clean car on pick up! All went smoothly. Thank you for a great More

by Jillbe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Dec 14, 2016 -

Rusnak BMW responded

Jill, Thank you for the great review and for your compliments to Renee! We look forward to working with you again. -Al LeMoine., General Manager

December 04, 2016

Superior customer service I enjoy driving my BMW; knowing my car is safe to drive. Robert Hull made sure all my needs were met & handled to my satisfaction. More

by Mrs. Jax
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Dec 09, 2016 -

Rusnak BMW responded

Thank you for your terrific feedback, and for your compliments to Robert. We hope you continue to enjoy your BMW! -Al LeMoine., General Manager

December 04, 2016

Expectations: High, Expectations: Met I base my service experience at this dealership on a number of factors. The service advisor was friendly, helpful, and efficient. The repair was compl More

by Steven Philip Randazzo
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Dec 09, 2016 -

Rusnak BMW responded

Steven, thank you for your compliments to our Service department. I am glad to know that you enjoyed your overall experience, and we look forward to working with you again.-Al LeMoine., General Manager

December 01, 2016

Tire change Service associate, Renee, was very helpful and welcoming (happens to be that all other associates were not as welcoming). She addressed my issue quick More

by dvbwlv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Dec 09, 2016 -

Rusnak BMW responded

Thank you for recognizing Renee, and for the excellent feedback. We hope to make your next experience an even better one! -Al LeMoine., General Manager

December 01, 2016

Service Visit Just a second time having the i3 in for service. Mike Oliver kept me in the loop regarding the status of the car and was extremely pleasant to deal w More

by gary fradkin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Powell
Dec 09, 2016 -

Rusnak BMW responded

Gary, thank you for the great review, and for choosing Rusnak BMW. Mike will enjoy reading your kind words. -Al LeMoine., General Manager

November 24, 2016

Awesome I loved my recent experience with service recommended and my awesome mechanic Tim who has worked on my cars for the past 6 years. I can always rely o More

by Susansantis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim #1 Mechanic, Scott Smith, Robert Martin
Dec 09, 2016 -

Rusnak BMW responded

Susan, I so appreciate your kind review of Tim, Robert, and the Service department. We strive to provide professional and courteous customer service, and I am glad this was no exception. -Al LeMoine., General Manager

November 16, 2016

Great service experience very courteous, took care of my issues, wanted to please. highly recommend. Listened to my concerns and worked hard to resolve any corrections that More

by Bernard Gross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elan Haim
Dec 01, 2016 -

Rusnak BMW responded

Bernard, I am happy to hear that you enjoyed your experience, and that you felt your concerns were heard and addressed. We appreciate the great review, and look forward to working with you again! -Al LeMoine., General Manager

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