Rusnak BMW - Service Center

Rusnak- The Best My service advisor, Art, is very professional and always helpful. The service department and Ashley with the loaner program always gets me in and out My service advisor, Art, is very professional and always helpful. The service department and Ashley with the loaner program always gets me in and out on time. Lastly, you can't find a better exec than Mehran, professsional, honest, and kind. Purchased 3 cars from Rusnak, and will continue to do so. More

Yes, This specific service writer is always "on the ball". The scope of work was carefully described and placed in writing. A telephone conversation suggested some service items that could be addressed now or The scope of work was carefully described and placed in writing. A telephone conversation suggested some service items that could be addressed now or at a later time. I opted to have most of the items taken care of now since the auto was already in the shop and I had arranged my personal time schedule around this service visit. More

Great sales, crappy service. Short version regarding ONE of my issues with Rusnak service. My 335 convertible has been leaking for over a year w/o a solution. I have brought m Short version regarding ONE of my issues with Rusnak service. My 335 convertible has been leaking for over a year w/o a solution. I have brought my car in 3 times with 3 different service advisors in the last 13 months with pictures. Two out of the three times I have been told the leak cannot be replicated. This last time there was a rude comment on my discharge papers, "If the roof is wet and the door is open water will get in. That is normal & expected." I have explained this leak multiple times. The roof is not open, the door is not open. The roof does not leak when driving in the rain. The leak occurs when the car is parked for a long period of time (12-15 hours) during a rain storm; therefore, just spraying the roof with water will not replicate the leak. My past visit I was blown off and not even contacted from my service advisor other than a text my car was ready. My car was not ready, it still leaks! I live in Santa Monica and the 45 minutes each way to not be taken seriously has to stop. I have recently contacted BMW since Rusnak service does not seem to take my concerns seriously. In addition, there is a clear issue with courtesy cars at this dealership. I was made to feel guilty for asking for a courtesy car during 2 or my 3 visits. During the 2 visit (December 2016) I was sent to enterprise, where I paid to upgrade because the allowed amount would have covered a kia. Once I returned to Santa Monica I was asked to come back to Westlake, return the rental and pick up a courtesy car. I spent 4 hours driving that day for an issue I had previously brought my car in for. On another note, I really enjoyed working with my salesman, Claude. More

Great Service This is probably one of the better BMW dealerships around with respect to service. They were prompt, responded to inquiries. very helpful in explain This is probably one of the better BMW dealerships around with respect to service. They were prompt, responded to inquiries. very helpful in explaining the issue. More

Service been time on time in a professional manner. Got all my answers, excellent customer service, highly re-commanded to all my friends. will come back been time on time in a professional manner. Got all my answers, excellent customer service, highly re-commanded to all my friends. will come back again. More

excellent service I am very happy with the level of customer care received from Renee Norris my service adviser as well as the quality of work performed on my vehicle I am very happy with the level of customer care received from Renee Norris my service adviser as well as the quality of work performed on my vehicle More

Perfection Rusnak is absolutely service oriented. They WANT to help you. Robert Hull has made the experience exceptional for me. I return to Rusnak BECAUSE of Ro Rusnak is absolutely service oriented. They WANT to help you. Robert Hull has made the experience exceptional for me. I return to Rusnak BECAUSE of Robert Hull. And I love BMW s. More

Maintenance/service Simply excellent service!! My car was due for maintenance and another issue had come up that needed attention. Michael Powell did a great job to addr Simply excellent service!! My car was due for maintenance and another issue had come up that needed attention. Michael Powell did a great job to address everything and to make sure it all got taken care of. More

Very simple... well organized Services was excellent. Met with Art. He handled everything. There were two service requirements. Art showed me the warranty and mileage and was v Services was excellent. Met with Art. He handled everything. There were two service requirements. Art showed me the warranty and mileage and was very courteous. He sent me a text when it was ready for pick-up and the car was perfectly cleaned when I got it back. More

Excellent Service When in for unexpected service. I did not have an appointment but my service manager Bob Martin made sure I was immediately taken care of. He also w When in for unexpected service. I did not have an appointment but my service manager Bob Martin made sure I was immediately taken care of. He also was able to provide transportation. Excellent service all the time. More