Back

Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

Sort by
June 01, 2017

Every service/sales experience has been greatThe key they se The key they seem to have is just super people in Sales (Darren Evans), Service (Maps Watson & Art Simcox), and Finance (Diana Audish). The car we hav More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maps Watson and Diana Audish
Jun 14, 2017 -

Rusnak BMW responded

Dave, we do have an excellent team! We are very lucky to have the awesome people we do. Thank you for recognizing this, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

May 31, 2017

Service Great customer service. Good communication with customers. The process of checking in and picking up my car was fast and easy. They even helped me wit More

by itsmelace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 14, 2017 -

Rusnak BMW responded

Thank you for this feedback! I am happy to hear that you enjoyed your experience with the Rusnak BMW Service department. -Al LeMoine., General Manager

May 28, 2017

Great Service Rusnak has always been great to deal with! I have purchased many cars from them over the years, and have always been extremely pleased with the people More

by Arnie Friedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Jun 02, 2017 -

Rusnak BMW responded

Arnie, Thank you for this fantastic compliment. We so appreciate your business, and thank you for choosing Rusnak BMW over the years. -Al LeMoine., General Manager

May 27, 2017

Excellent Service with timely manner of service. Prompt response with timely update. Service Rep renee did an excellent job by providing all kind of service available More

by Sunny Piya
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jun 02, 2017 -

Rusnak BMW responded

Sunny, thank you for the great feedback. I am happy to hear that Renee took great care of you during your Service visit. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

May 22, 2017

Robert Hull is always kind and provides excellent service. Robert Hull is always kind, friendly, helpful and efficient. He always responds to my calls and follows up with my service to be sure I am satisfied. More

by Myra Feldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 02, 2017 -

Rusnak BMW responded

Myra, Thank you for your excellent compliments to Robert, and thank you for trusting Rusnak BMW with your vehicle. We look forward to working with you again. -Al LeMoine., General Manager

May 18, 2017

Very well done service and assistance Great service and support. Loaner vehicle was available and helped me to avoid scheduling problems. Art was helpful in addressing all of my service More

by Rick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2017 -

Rusnak BMW responded

Rick, I am pleased to hear that you had a great Service experience, and that the loaner vehicle helped you meet your other obligations. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

May 08, 2017

everything perfect and on time. My car was due for service, I made an appointment and everything went just as planned, Renee kept me informed and my car was ready when expected. I wa More

by ron1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
May 14, 2017 -

Rusnak BMW responded

Ron, I am pleased to hear that you had a great Service visit. I am glad that everything went according to plan, and that Renee kept you informed throughout your experience. Thank you for choosing Rusnak BMW.-Al LeMoine., General Manager

May 02, 2017

Awesome Service This is our first BMW and we have been so pleased, with not just the vehicle but with the service we've gotten. Robert Hull is exceptionally friendly More

by Coop'sMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
May 14, 2017 -

Rusnak BMW responded

I'm thrilled to hear that you are enjoying your vehicle as well as the Service with Robert and Rusnak BMW! Thank you for choosing to work with us, and thank you for this great review. -Al LeMoine., General Manager

April 17, 2017

Mr. Robert Hull I've been going to this dealer since I purchased a 550I in 2013. They have been nothing but professional. The work is always completed in a timely fas More

by CMS2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Apr 24, 2017 -

Rusnak BMW responded

Thank you for your business over the years, and thank you for your compliments to the Rusnak BMW team, thank you for recognizing Robert in particular. We look forward to working with you in the future!-Al LeMoine., General Manager

April 12, 2017

Top Quality Service This is the best dealership I have ever used. The staff is knowledgeable, friendly and helpful. The work is always done right and on time. Any questio More

by kenm22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Koh - - Five Star, Robert Martin
Apr 24, 2017 -

Rusnak BMW responded

Ken, this is such a fantastic compliment. Thank you for recognizing our team, and thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

...
23
...