Rusnak BMW - Service Center

Headlight Replacement Great service and follow-through! Art does an outstanding job. Dealership is always clean, accomodating, and helpful. My car is returned washed and Great service and follow-through! Art does an outstanding job. Dealership is always clean, accomodating, and helpful. My car is returned washed and clean. Appointment expectations were.met!! More

First Time Service We didn't have any problems. I brought in my wife's car for an oil change on a Saturday. It was my first time at the service area of this dealership. We didn't have any problems. I brought in my wife's car for an oil change on a Saturday. It was my first time at the service area of this dealership. Someone come up to me within a few moments and directed me where to go. I didn't get a loaner, but l was able to coordinate a ride with my wife. They finished the car within a couple of hours and called when it was ready. I wasn't able to make it back to pick up the car before the service dept closed. They left the key and paperwork with the sales dept which bought me some time to get back to the dealership that day. That was very helpful. More

Service Bob Martin was very helpful and accommodating! I asked for a loaner and since there was none left I was able to go to Enterprise. I that made me feel Bob Martin was very helpful and accommodating! I asked for a loaner and since there was none left I was able to go to Enterprise. I that made me feel Like the dealership cares about my needs . More

Service My experience was great. I think this review should not require a 25 word minimum I am very busy and I can sum my experience up in one word. I took th My experience was great. I think this review should not require a 25 word minimum I am very busy and I can sum my experience up in one word. I took the time that I don't have to support Art More

sudden need of broken rear window opening although the cost to fix a panenger rear window on 325ci was higher then expected, i was given a new bmw to drive while the work was done. to mybsurpr although the cost to fix a panenger rear window on 325ci was higher then expected, i was given a new bmw to drive while the work was done. to mybsurprise the repair was done before the day was pit, butbhadvto waitvtill next day tonpick up my car due to heavy traffic at 5:00 pm. the newccaecwasbexchanged for my 425ciband my bill was paid. everything worked again! More

Scheduled Service Prompt service for oil change and DEF. In and out in less than 1-1/2 hours, including car wash. Robert Hull, as usual, does and exemplary job. Prompt service for oil change and DEF. In and out in less than 1-1/2 hours, including car wash. Robert Hull, as usual, does and exemplary job. More

Service Great service, thank you Robert Hull. Overall service experience was outstanding, from the ease of making an appointment, to requesting a loaner for Great service, thank you Robert Hull. Overall service experience was outstanding, from the ease of making an appointment, to requesting a loaner for the day, to pick up. More

BMW 750Li Tire Issue From the moment that I arrived I was greeted immediately and my tire was checked out. It was determined that there was sidewall damage and I would nee From the moment that I arrived I was greeted immediately and my tire was checked out. It was determined that there was sidewall damage and I would need another tire. Mike Powell took over right away. He wrote up the order, got me to my office for an important meeting and had the car ready the next day. More

Service of BMW X5 2016. Michael Powell kept me well informed throughout my service. He arranged for a loaner which was greatly appreciated since I live in Calabasas. He dese Michael Powell kept me well informed throughout my service. He arranged for a loaner which was greatly appreciated since I live in Calabasas. He deserves commendation. More

Rusnak BMW Thousand Oaks I've owned my BMW for about 5 years, and use RUSNAK exclusively for service. My service advisor, Robert Hull, is knowledgeable and professional. My I've owned my BMW for about 5 years, and use RUSNAK exclusively for service. My service advisor, Robert Hull, is knowledgeable and professional. My most recent visit was for new tires and alignment. The work was done perfectly, on-time, and at a price competitive wth local big box retailers. More