Rusnak BMW - Service Center

Best service Advisor - Thanks Art Great customer service- best service department and Arthur is a great service Advisor. Art is a great man. I really like to work with him. He is ver Great customer service- best service department and Arthur is a great service Advisor. Art is a great man. I really like to work with him. He is very understanding and helpful. I would definitely recommend him to friend and family. More

Great Service I have a 2017 BMW that was experiencing technical issues. I did not have an appointment but stopped in the service department because I was concerned. I have a 2017 BMW that was experiencing technical issues. I did not have an appointment but stopped in the service department because I was concerned. Bob was great! He had me in and out within 15 minutes. The car was fixed within 2 hours and received a bath as well. I would definitely recommend this dealership and Bob in the service department! More

New Tires Michael Powell in the customer service department is fantastic!!!!!!!!! Always answers calls or messages expediently, set up appointment and got me c Michael Powell in the customer service department is fantastic!!!!!!!!! Always answers calls or messages expediently, set up appointment and got me checked in and texted when completed. Few people do what they actually say in this world anymore. Thank You to Michael Powell and BMW for respecting other peoples time. Paul More

Timely and professional service. Robert Hull is always knowledgeable & professional. Dealing with Rusnak BMW employees is always a pleasure. I like the great service I receive at Robert Hull is always knowledgeable & professional. Dealing with Rusnak BMW employees is always a pleasure. I like the great service I receive at Rusnak BMW, Westlake Village, CA. More

BMW 650i Coupe Oil and Filter change Robert Hull is always courteous, professional and attentive. I was there for an oil and filter change. I waited for the service to be completed. My Robert Hull is always courteous, professional and attentive. I was there for an oil and filter change. I waited for the service to be completed. My service was completed in a very timely manner. After the service Robert informed me that the service technician had found inappropriate wear on the inside of my R/R Tire, and needed to be replaced. This was probably because the alignment was off. After looking at the R/R tire, I observed the inappropriate wear on the R/R tire and decided that it would be best to replace it immediately and then get the 4 wheel alignment completed. On 8/16, I replaced the R/R tire, after observing the R/R tire off of the vehicle, I noticed more extensive damage to the tire, and realized that I had driven my vehicle with this tire long distance, it would have blown up or shredded. I am Truly Thankful to the technician who worked on my vehicle and was attentive enough to notice this. A major crisis or accident was averted. Thank You, I love being your customer on my 5th BMW. More

Renee Norris is remarkable The care and consideration given me by Renee Norris was above and beyond. She spent a great deal of time working with me and resolving my concerns. The care and consideration given me by Renee Norris was above and beyond. She spent a great deal of time working with me and resolving my concerns. Rusnak needs to be aware of the exemplary employee that they have In Renee and treat her with great appreciation, the way she treats Bmw clients. Thank you so much, Janeen Hughes More

Stellar treatment - consistently! Robert Hull is nothing short of amazing - personable, focused, efficient, knowledgeable, and honest! Given that the dealership is about a 20 minute d Robert Hull is nothing short of amazing - personable, focused, efficient, knowledgeable, and honest! Given that the dealership is about a 20 minute drive from home, Robert always respects my time & gets me in & out ASAP. The process is effortless - the technicians, from the person who greets you when you drive up to the person who delivers your car upon completion...WASHED...to the people in the invoicing section - are all seemingly finely choreographed. I'm on my 3rd car from this dealership, and will be on to the 4th before the end of the year - wish more services in my life were this great! More

Excellent service department Mike in the service department is great! He listened to all my concerns and set me up with a loaner. I received a text when my car was ready to be pic Mike in the service department is great! He listened to all my concerns and set me up with a loaner. I received a text when my car was ready to be picked up. The process was very efficient. More

Quick Turnaround on Installation of Replacement Part Scheduled a service appointment with Rusnak BMW to repair the door on an interior storage compartment. Days before the appointment I was contacted by Scheduled a service appointment with Rusnak BMW to repair the door on an interior storage compartment. Days before the appointment I was contacted by Mike Powell, who informed me that he went ahead and ordered a replacement door, and that we would set up another appointment when the part arrives. We did just that. The morning of the new appointment I waited in Rusnak's customer lounge - my car was done in less than an hour and a half. I'm sure the car wash took longer than the installation. And by the way, Rusnak's car wash is very good too. Very pleased with Rusnak BMW service department, and especially happy with Mike Powell. More

Engine running roughly Art was quick to get the car into service department, where it was discovered that the repairs were under warranty. Car was ready in a few hours. Art was quick to get the car into service department, where it was discovered that the repairs were under warranty. Car was ready in a few hours. More