Back

Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

Sort by
November 14, 2017

Very efficient service Maps was very good. Very friendly and very efficient. The time there was minimal and the service was great! Super job don't change a thing. Gina was More

by Jack Rollens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maps
Nov 27, 2017 -

Rusnak BMW responded

Thank you for your compliments to our team members Maps and Gina. I am happy to know that they were friendly and efficient during your visit! -Al LeMoine., General Manager

November 12, 2017

replace air bag The replacement of the air bag that was on recall was done in a very short time The service rep. was in getting the work preformed and the car washed More

by gogetem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 27, 2017 -

Rusnak BMW responded

I am happy to hear that you received quick and efficient customer service! Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

Nov 27, 2017 -

Rusnak BMW responded

I am happy to hear that you received quick and efficient customer service! Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

November 10, 2017

Dealership was excellent! Very friendly and very efficient. The time there was minimal and the service was great! Super job don't change a thing. Looking forward to my next More

by BMW Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2017 -

Rusnak BMW responded

Thank you for the great review! I am so glad to hear that you enjoyed your visit. We look forward to working with you in the future! Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

November 04, 2017

scheduled Service maintenance Great service as always. Michael Powell and his team did an excellent job. I have been going to this dealership and worked with Michael for the past 5 More

by Ramin123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 13, 2017 -

Rusnak BMW responded

Ramin, we appreciate your continued business and this great review! I am happy to know that Michael has delivered thorough and consistently excellent customer service. Thank you for choosing Rusank BMW! -Al LeMoine., General Manager

November 01, 2017

Brake Service From the email update letting me know I needed service on my brakes ...to setting an appointment and coming in to Rusnak for the service ...it's all s More

by Playlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 13, 2017 -

Rusnak BMW responded

Thank you for your great feedback. I am pleased to know that you enjoyed a seamless and comfortable Service experience at Rusnak BMW. -Al LeMoine., General Manager

October 31, 2017

Professional, knowledgeable, on time Excellent experience with a knowledgeable service rep who took the time to demonstrate on my M2 how to put car in park properly. Friendly and professi More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Nov 07, 2017 -

Rusnak BMW responded

Brian, we so appreciate your fantastic review of your Service experience. We sincerely appreciate your feedback. -Al LeMoine., General Manager

October 10, 2017

Superb service Quick, efficient and thorough service! My advisor Robert Hull was very thorough and compassionate about my BMW recall and gave me the reassurance that More

by Rs007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Oct 23, 2017 -

Rusnak BMW responded

Thank you for taking the time to provide feedback. I Am glad to hear that Robert was thorough and compassionate about your vehicle. We look forward to working with you in the future. -Al LeMoine., General Manager

September 16, 2017

Worked hard to get positivee results Was very concerned about my problem and how to go about fixing it. Was responsive, courteous and caring. Was very pleased with the outcome. I felt More

by rjp2ins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maps
Sep 26, 2017 -

Rusnak BMW responded

Thank you for trusting Rusnak BMW with your vehicle. I am glad to know you were satisfied with your experience. Thank you! -Al LeMoine., General Manager

September 14, 2017

Great service! I love very far from Rusnak, but I am willing to take the drive because they are honest and always go out of their way to help as much as they can. Mi More

by Nahir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Sep 26, 2017 -

Rusnak BMW responded

Thank you for driving the extra distance to work with us at Rusnak BMW! I am happy to know that Mike delivers helpful and wonderful customer service. Thank you for choosing Rusnak BMW.-Al LeMoine., General Manager

September 07, 2017

Great experience lovely employees perfect! I had a great experience, very olive and knowledgeable and would highly recommend Rusnak BMW Westlake Village, thank you for taking great care of my c More

by Maureen's BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Sep 15, 2017 -

Rusnak BMW responded

Thank you for your business and this great review! I am glad to hear that you received knowledgeable customer service. Thank you for trusting Rusnak BMW with your vehicle. -Al LeMoine., General Manager

...
20
...