Rusnak BMW - Service Center

Great service but way too short staffed There was a group of us waiting for our cars to be returned. I had received the text saying it was ready and when I came a couple of hours later i sat There was a group of us waiting for our cars to be returned. I had received the text saying it was ready and when I came a couple of hours later i sat outside for almost 30 minutes waiting for my car. A very nice lady waited longer without saying anything. I had to pick up my son so I was a bit more stressed. There were people milling about and I get that it isn’t their job and I get that management has decided to do the cut backs but it affects your customers. My complaint is directed to the people who made those decisions not the workers who have to manage the fallout. I gave it 4 stars for that reason but if I rated based on everything else it would be a 5. If you don’t fix it I would think it would affect your business. More

Always a pleasure, no hassle, seamless experience. Great, pleasant, helpful, experienced personnel at all levels of sales and service. I'm updated re: my vehicle service at all times, either by email Great, pleasant, helpful, experienced personnel at all levels of sales and service. I'm updated re: my vehicle service at all times, either by email or text. Vehicle is ready when promised. More

Bob Martin took great care of my car. kept me informed. My car was ready on time, clean and up front. great service. Thank you, Bob. My car was ready on time, clean and up front. great service. Thank you, Bob. More

Saturday service was quick and convenient. Bob Martin my service adviser is prompt, courteous and thorough. I like the new text feature keeping me updated on the status of my car. Thumbs up to Bob Martin my service adviser is prompt, courteous and thorough. I like the new text feature keeping me updated on the status of my car. Thumbs up to the new Saturday service option as well. More

Unhppy with ineffiency & wasted time Had appointment Monday to wait for simple oil service. After 2 hr wait, was told there was a problem with my battery & idrive needed updating. Give Had appointment Monday to wait for simple oil service. After 2 hr wait, was told there was a problem with my battery & idrive needed updating. Given a car & told it would be ready early in afternoon. Texted around 3 pm for status of my car repair. no reply. called number given, 805-286-6329, bad #. Finally got text saying car would be fully charged in 30 minutes.. Asked if car would be ready in 30 minutes. Text said yes. Arrived, checked out. Waited, waited. Car finally arrived. Had asked for assistance with blue tooth problem. Waited & waîted, finally drove home. When I turned off ignition, message kept saying restart engine. Did this numerous times, finally turned off ignition. Message gone when I drove car yesterday. More

Service was excellent, professional and was friendly. Maps Watkins provided me with what I would describe as friendly, professional, courtesy service. He communicated with me as promised and clearly and t Maps Watkins provided me with what I would describe as friendly, professional, courtesy service. He communicated with me as promised and clearly and the issue was resolved. More

Top Notch Service I Always feel well taken care of at Rusnak. Robert Hull keeps me informed by text every step of the way so there is no surprises. Professionalism at i I Always feel well taken care of at Rusnak. Robert Hull keeps me informed by text every step of the way so there is no surprises. Professionalism at its best! Thank You! More

Service was done quickly and notified by text/voicemail. I was able to use coupons, car was delivered washed within 5 minutes of paying for service. was done quickly and notified by text/voicemail. I was able to use coupons, car was delivered washed within 5 minutes of paying for service. More

Smooth. Excellent and smooth experience. Maps Watkins was pleasant and knowledgeable. Thank you for a terrific experience. The facility is very nice. Thank yo Excellent and smooth experience. Maps Watkins was pleasant and knowledgeable. Thank you for a terrific experience. The facility is very nice. Thank you again. Phil More

Great first service! My new car was up for its first maintenance check. Robert did a great job explaining the process and getting me in and out quickly! My new car was up for its first maintenance check. Robert did a great job explaining the process and getting me in and out quickly! More