Rusnak BMW - Service Center

The best. Always a pleasure working with Bob Martin He solves the problem fast. Takes the time to explain everything to me. And gets me a ride to and from the Always a pleasure working with Bob Martin He solves the problem fast. Takes the time to explain everything to me. And gets me a ride to and from the service department. No waiting I really appreciate his customer service. More

Service Great service help by Mike. I would highly recommend him. He is very customer focused and will ensure your service experience is quick and efficient. Great service help by Mike. I would highly recommend him. He is very customer focused and will ensure your service experience is quick and efficient. More

Excellent service from Art Simcox Art Simcox has above average service and communications skills with detailed explanation of services provided, estimated timeline to complete. Overall Art Simcox has above average service and communications skills with detailed explanation of services provided, estimated timeline to complete. Overall, a very positive service experience compared to the negative sales experience of the 435I convertible. More

Need to notify when service employee is out sick I made my appointment with Robert Hull as I always do, only to show up, sit at his station for 10 minutes, before I asked the service guy beside him, I made my appointment with Robert Hull as I always do, only to show up, sit at his station for 10 minutes, before I asked the service guy beside him, if Robert was in. Turns out, he wasn't. Why wasn't I contacted? Ironically, I had gotten a text from BMW saying that my appointment was confirmed. They were super busy and no one wanted to take me, so I left. I made another appt for Thursday, got the confirmation text, but called this time to find that Robert was still out. You need to fix this system! This time I got them to assign me to someone else, who had no idea I was assigned to him when I arrived. Again, you need to notify the client when someone is out sick. More

GOOD EXPERIENCE Having service at Rusnak BMW is always a pleasure. They do what's needed and have it ready when they say it will be done. Service manager is always po Having service at Rusnak BMW is always a pleasure. They do what's needed and have it ready when they say it will be done. Service manager is always polite and gracious. More

Good service Service is always fast and efficient. Went in for air bag replacement and was out in under an hour. Mike Powell is my service advisor and it is alway Service is always fast and efficient. Went in for air bag replacement and was out in under an hour. Mike Powell is my service advisor and it is always a pleasure to work with him. More

Quick service. They did a quick and complete service. Gave me a ride to work and texted me when my car was ready. They washed my car too. They did a quick and complete service. Gave me a ride to work and texted me when my car was ready. They washed my car too. More

Great service again! Have received nothing but helpful and timely service from Rusnak! Robert Hall is fantastic and as he happened to be out sick the day of this service, Have received nothing but helpful and timely service from Rusnak! Robert Hall is fantastic and as he happened to be out sick the day of this service, the rest of the service team took care of everything. Ivan in parts is also fantastic. More

Rusnak is Top of Line Robert Hull, my Service Advisor, is knowledgable and so are the BMW mechanics who perform services on my car are all EXCELLENT!! I am very pleased wi Robert Hull, my Service Advisor, is knowledgable and so are the BMW mechanics who perform services on my car are all EXCELLENT!! I am very pleased with Rusnak BMW!! More