Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
392 Reviews of Rusnak BMW - Service Center
Sort by
March 11, 2018
Great, prompt, and friendly. Maps accommodated a last minute appointment. Very friendly, prompt, helpful, and easy to deal with. Made the process of getting my car serviced very s Maps accommodated a last minute appointment. Very friendly, prompt, helpful, and easy to deal with. Made the process of getting my car serviced very smooth and easy. More
by car reviewer 10000
Employees Worked With
Maps Watkins
February 28, 2018
Service Dept. Both Mr. Cox and Mr. Watkins I believe are very helpful. My X3 diesel failed the smog test and your dept. helped a lot. Camarillo BMW tried to fixed i Both Mr. Cox and Mr. Watkins I believe are very helpful. My X3 diesel failed the smog test and your dept. helped a lot. Camarillo BMW tried to fixed it and told me to drive it for at least 100 miles to clear the EGR. I drove for 1,000 miles and nothing happened till I came to RUSNAK. They even fixed the Child Restraint that I have forgotten. Your Team are great. Thanks and hope to see you sometimes in the future. More
by Benji
February 23, 2018
Service Time It was time for service. Zack was great. He pointed out the needs and details. He Explained it all well. Very nice too. Thank you. It was time for service. Zack was great. He pointed out the needs and details. He Explained it all well. Very nice too. Thank you. More
by Jenn331
Employees Worked With
Zack
February 20, 2018
Top Notch Customer Service Recent windshield replacement through an insurance claim was a case study in perfect customer service. Communication was excellent throughout, especi Recent windshield replacement through an insurance claim was a case study in perfect customer service. Communication was excellent throughout, especially when there was a delay due to an unavailable part. Terrific service! :) More
by DaveH
Employees Worked With
Tara Roberts
January 25, 2018
New Service Director I admit I have had some issues in the past with Rusnak, but the new Service Director, Shawn Jordan, has been awesome. He's returned my calls within th I admit I have had some issues in the past with Rusnak, but the new Service Director, Shawn Jordan, has been awesome. He's returned my calls within the hour and has gone above and beyond to help me in my current situation even though he has limited information. It's rare to find someone who actually cares about the customer and the business. He genuinely cares; he's transparent and honest and extremely helpful. I think, under his leadership, Rusnak is on the right track. I wish he were in Sales as well! hahah More
by Tigerscubb
Employees Worked With
Shawn Jordan
January 21, 2018
Service of recall Very attentive team! Always excellent service. My only suggestion is to consider the layout of the service department as it is not very welcoming layo Very attentive team! Always excellent service. My only suggestion is to consider the layout of the service department as it is not very welcoming layout and has you want to get out of there as soon as possible More
by Cheryl
January 21, 2018
Excellent Service Felt like I had been coming to Rusnak for years the way Mike Powell my Service Advisor treated me. A true professional and a pleasure to work with. Felt like I had been coming to Rusnak for years the way Mike Powell my Service Advisor treated me. A true professional and a pleasure to work with. A+ service! More
by bleek71
Employees Worked With
Michael Powell
January 19, 2018
Mike Powell Is The Best! Honestly I love Rusnak! But Mike is the reason why I service here. I live closer to Bob Smith, but Mike is why I drive the distance! He goes above a Honestly I love Rusnak! But Mike is the reason why I service here. I live closer to Bob Smith, but Mike is why I drive the distance! He goes above and beyond to make sure I am happy! More
by valleygirlsammy
Employees Worked With
Claude...he sold me my car...great guy! , Michael Powell
January 16, 2018
First service of new vehicle to install xZilon My first service at Rusnak BMW had a rocky start as the finance department had scheduled this service on our behalf the day we bought the vehicle. How My first service at Rusnak BMW had a rocky start as the finance department had scheduled this service on our behalf the day we bought the vehicle. However, something went array as the service department was not notified of my scheduled appointment of January 4, 2018. Nevertheless Shawn Wells finally checked the car in and performed the service along with repairing a defective front passenger seat. The vehicle was picked up a couple of days later when Renee, a very friendly soul assisted me. Thanks for inserting my vehicle into your very busy morning that day. Regards, Guenther More
by Guenther
Employees Worked With
Renee Norris
January 13, 2018
Service Dept. honors appointment time. Renee Norris is professional, knowledgeable and personable. Her co-workers are equally service-oriented.. I am not related nor associated with emplo Renee Norris is professional, knowledgeable and personable. Her co-workers are equally service-oriented.. I am not related nor associated with employee at the dealership. More
by 1password
Employees Worked With
Renee Norris
