Rusnak BMW - Service Center

oil change I don't have possession of the car any more. Lease was assumed through BMW Financial I still have an i3 which will continue to be serviced at Rusnak I don't have possession of the car any more. Lease was assumed through BMW Financial I still have an i3 which will continue to be serviced at Rusnak More

Always feel well taken care of. Dropped off my car for service, they took me to the golf course and picked me up promptly when I finished playing. Always great service! Dropped off my car for service, they took me to the golf course and picked me up promptly when I finished playing. Always great service! More

Renee Norris Renee really went out of her way to make this experience exceptional! She got me a loaner and kept me abreast of the situation with my vehicle. Not Renee really went out of her way to make this experience exceptional! She got me a loaner and kept me abreast of the situation with my vehicle. Not only was my problem resolved but the car was also serviced while it was there! More

Greeted Upon Arrival Greeted upon arrival, very professional! Also got escorted to my service advisor, how cool is that ... felt like royalty. Every time I come here it ge Greeted upon arrival, very professional! Also got escorted to my service advisor, how cool is that ... felt like royalty. Every time I come here it gets even better. If there was a 10+ I would give it. Makes me want to lease my next X3 from them :) More

Incredible Service. Fast, Friendly, Efficient, Professional Maps Watkins is hands down the BEST Service Advisor! He is always beyond friendly, kind, responsive, professional, informed and he genuinely listens Maps Watkins is hands down the BEST Service Advisor! He is always beyond friendly, kind, responsive, professional, informed and he genuinely listens and he goes above and beyond. We have been driving BMW cars for about 20 years, and Rusnak BMW is excellent! More

A++ Service Shawn & Tara were exceptional to work with. I live 2 hours away, but having my car serviced at Rusnak BMW was defeinitely worth the drive. I tried loc Shawn & Tara were exceptional to work with. I live 2 hours away, but having my car serviced at Rusnak BMW was defeinitely worth the drive. I tried local franchise dealerships, but there’s no substituting the quality of Service you receive at the dealership you originally purchased your auto from. Thank you to the Rusnak BMW Service team! More

Service Work Renee is such a great help! I always ask for her. She is excellent with advice on what repair I need and the most affordable options. Renee is such a great help! I always ask for her. She is excellent with advice on what repair I need and the most affordable options. More

Service Work Renee is an excellent Service Rep who is committed to customer service. Work evaluation was precise, and The service technician, Austin did a good jo Renee is an excellent Service Rep who is committed to customer service. Work evaluation was precise, and The service technician, Austin did a good job. More

Service is Great Love my service advisor, Art. He is very efficient and knowledgeable. I have owed/leased BMW's for years and Art helps us with all our cars. Love my service advisor, Art. He is very efficient and knowledgeable. I have owed/leased BMW's for years and Art helps us with all our cars. More

First dissapointment I have generally had great experiences with this location, however, my last appointment left me both perplexed and frustrated. I scheduled an appoint I have generally had great experiences with this location, however, my last appointment left me both perplexed and frustrated. I scheduled an appointment after hearing a strange noise in the rear of my SUV. I thought perhaps it was related to some previous work that was done and asked if it could be looked at. The dealer associate assigned to me explained that the noise I was hearing was coming from items that were located in the front pockets of my door. Inside my front door were a CD case and a pair of sunglasses. I explained that the sounds could not be from those items, as I had heard the sounds prior to putting these items in my car. He then suggests that due to the rain, the diagnostician could not assess properly and suggested if I hear the noise again to return and they would take another look at it. He then proceeds to tell me that the charge from removing my CD and sun-glass case was 90$! He then say that my warranty was expired and I needed to make the payment for today's service. I explained that I purchased the extended warranty, to which he then suggests, "that doesn't apply to your CPO." I then explained that I was assured that the extended warranty covered my car from bumper to bumper, as per the BMW employees and manager that sold the car LESS than one year ago. He again responds that this information was not accurate and explained "They (meaning BMW employees) get people to buy those warranty's but they don't cover CPO vehicles." He continued, "besides, I have to pay my guys for looking at your car." I was furious and again pleaded my case that the cases in the front door of my car were not responsible for the sounds I heard from the rear and further more, if the rain impacted the assessment, an honorable associate would have suggested I come back when weather conditions were more permitting. He then agreed to lower the price and again suggested that the technicians needed to be paid. I did not argue, but did let him know that I felt insulted and taken advantage of. And to top of my experience, my front license plate cover was bent and hanging off the bumper when they returned my car. He offered half of an apology and stated, "we have new workers up there..." Not sure how that is related to the damage done to my personalized plate cover. He says, they bent it back into place the best that they could... Just not a good experience. As previously stated, I generally had good service, but this last appointment left me concerned that I have been taken advantage, especially with regards to the purchase of my extended warranty. On a positive note, the cashier was really nice and apologetic. I'm not happy and this experience was so invalidating! More