Rusnak BMW - Service Center

Service of my 17 BMW X3 Best service dealership on the planet !! Not to mention conveniently located. And my service advisor, Bob Martin is Awesome !! He really follows throu Best service dealership on the planet !! Not to mention conveniently located. And my service advisor, Bob Martin is Awesome !! He really follows through and calls you to let you know all is taken care of. Bob, you’re the Best :) More

Friendly professional service All my interactions with Rusnak starting with Scott Smith who sold me my X1 and now Renee in service have been extremely positive. I was provided a l All my interactions with Rusnak starting with Scott Smith who sold me my X1 and now Renee in service have been extremely positive. I was provided a loaner vehicle, so all I really had to do was trade keys with Renee because we had everything booked ahead of time. More

Customer service Great customer service, I was in and out in less than 20 minutes. I was provided with loaner and picked up my car on time as they promised. Great customer service, I was in and out in less than 20 minutes. I was provided with loaner and picked up my car on time as they promised. More

Waited to long I had to wait 25 min to do paperwork while my assigned service advisor finished up with another customer. There were other service advisors available I had to wait 25 min to do paperwork while my assigned service advisor finished up with another customer. There were other service advisors available . This caused my wife who was giving me a ride to be late for work. Any available service writer should be able to process the customer when available. More

Regular Service Visit I had a new service advisor on this visit, Bob Martin. He was great. The service was efficient, friendly and quick. He helped me set up my Bluetooth/ I had a new service advisor on this visit, Bob Martin. He was great. The service was efficient, friendly and quick. He helped me set up my Bluetooth/cellphone with my car, which I really appreciated! More

Great experience Tara in service was great! Kept me informed, very friendly and professional. The service were able to make a small repair inside the car without charg Tara in service was great! Kept me informed, very friendly and professional. The service were able to make a small repair inside the car without charge. Very happy! More

Outstanding service department My service provider Mike Powell is outstanding. I live in Chatsworth and will drive to Thousand Oaks versus going to Bob Smith in Calabasas specifical My service provider Mike Powell is outstanding. I live in Chatsworth and will drive to Thousand Oaks versus going to Bob Smith in Calabasas specifically for the positive experience provided by Mike. His ability to communicate effectively, positive attitude, and support are the key reasons I will drive an extra 20 minutes for service of my 2012 335i convertible. More

The Service is Outstanding The service staff are very responsive and have great knowledge. The drop off and pick up process is extremenly efficient and they keep you well inform The service staff are very responsive and have great knowledge. The drop off and pick up process is extremenly efficient and they keep you well informed of what is going on with your car. More

Oil change From the minute I pulled up everybody was very friendly and helpful. The dealership was very clean. My service man was very nice even left something From the minute I pulled up everybody was very friendly and helpful. The dealership was very clean. My service man was very nice even left something in my car and he went back and got it for me I would definitely recommend This dealership.And while I was waiting I talked with Patrick the salesman and he was very informative and helpful about getting a new lease on a new car More