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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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October 11, 2018

Excellent Service Renee was very attentive and updated the system because my car had the first scheduled service and the loan car was provided. Thank you very much!!!!! More

by BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Nov 06, 2018 -

Rusnak BMW responded

Hi, thank you so much for your high rating. If you're ever in need of more help, please let us know! -Al LeMoine., General Manager

October 02, 2018

Excellent on time service. Arthur was extremely thourough . Arthur was very attentive and updated the system because my car had the first scheduled service and was not acquired at this dealership. The sensor ke More

by Fetes1bub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2018 -

Rusnak BMW responded

We're happy to continue to deliver the same 5 star service time and time again! Thank you! - Al LeMoine., General Manager

September 30, 2018

Servicing my BMW I would like to give thumbs up for outstanding customer service to ART SIMCOX, for going out of his way to help me out. I wish I had more room to writ More

by Millie Diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
773 ART SIMCOX
Nov 28, 2018 -

Rusnak BMW responded

Thank you for the 5-start rating! -Al LeMoine., General Manager

September 21, 2018

Always Excellent Service Always happy with my experience with Rusnak BMW, both with the Sales Department and the Service Department!! They always take good care of you!! Been More

by ChristineDevore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Hull, Michael Powell
Oct 18, 2018 -

Rusnak BMW responded

Your quick and efficient visit is what we aim for! Thank you for sharing your feedback. - Al LeMoine., General Manager

September 21, 2018

Excellent service Excelente service good customer services good coffee nice people service on time 100 % recommended more than happy to come back Thanks for all you d More

by MVC BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara , Mickey Belt
Oct 18, 2018 -

Rusnak BMW responded

We're glad to see you enjoyed your experience with Mike! We look forward to seeing you again in the future. - Al LeMoine., General Manager

September 19, 2018

AWESOME All the staff are knowledgeable, friendly, understanding, and professional. In particular, TARA IS AWESOME. GIVE HER A RAISE, SHE DESERVES IT. Let her More

by Birlus BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Roberts
Oct 18, 2018 -

Rusnak BMW responded

Thank you for your positive comments! We look forward to providing this level of service again to you in the future.- Al LeMoine., General Manager

September 14, 2018

Service Did a great job. Always fast service and in and out fast. Very clean service room and nice to have coffee and pastry to eat while waiting. More

by Mikep69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Powell
Sep 27, 2018 -

Rusnak BMW responded

Thank you for traveling to Rusnak BMW! We're glad you always have a great experience. -Al LeMoine., General Manager

September 08, 2018

Recent Maintenence Service Everything went well until today (the day after service). My "oil" light came on after driving one hour and the oil light came on after the car has b More

by CaroleH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Sep 27, 2018 -

Rusnak BMW responded

Thank you for the rating! -Al LeMoine., General Manager

September 01, 2018

Amazing service!!! My BMW 328i had a failure where I couldn’t roll up my windows or use the blinkers, with an error message saying to turn off the car because of an elec More

by Dan B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tig and the nice receptionist who’s name I unfortunately did not get.
Sep 27, 2018 -

Rusnak BMW responded

Thank you for trusting your vehicle to us! We look forward to your next service visit! - Al LeMoine., General Manager

August 22, 2018

Excellent customer service It was a quick service turnaround on a Saturday that met both my schedule and duration. Overall I thoroughly enjoyed the experience and was truly exce More

by Anand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Sep 27, 2018 -

Rusnak BMW responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing us and we hope to see you again soon! - Al LeMoine., General Manager

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