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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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December 12, 2018

Recall work done as promised We got a recall notice and it was easy to get an appointment that worked for us. Free shuttle to and from home while recall service was performed. Our More

by JanisR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jan 04, 2019 -

Rusnak BMW responded

Thank you for your loyalty! -Al LeMoine., General Manager

November 29, 2018

Service Brought car in the morning done earlier than expected....they did multiple service issues...quick and very friendly service ...will recommend to frie More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Roberts
Dec 09, 2018 -

Rusnak BMW responded

Thank you for letting us know! -Al LeMoine., General Manager

November 18, 2018

Experience Aways a first class experience in both service as well as purchasing/leasing a BMW. Always look forward to the Rusnak BMW "Experience". Well done! More

by reagan81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Rusnak BMW responded

We pride ourselves on the Rusnak BMW Experience! Thank you for your business! -Al LeMoine., General Manager

November 12, 2018

10,000 mile service Art my service guy is awesome and professional!! He got the car done quickly because I was waiting for it and I really appreciated that. Also the nice More

by Tikiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy, finance manager , Scott Smith
Nov 21, 2018 -

Rusnak BMW responded

We appreciate the kind words about our great team! We are committed to giving you the best experience possible! -Al LeMoine., General Manager

November 04, 2018

Outstanding Customer Service Excellent service from scheduling the appointment to picking up my car. Art Simcox was service advisor who did an outstanding job in quickly sche More

by edwardp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Rusnak BMW responded

Wow, thank you so much for this kind review! We are happy to hear you had a wonderful experience. -Al LeMoine., General Manager

November 01, 2018

Great Experience My advisor Art Simcox took excellent care of my car issues from the time I walked in until I picked up my car. My issue was dealing with recalls & an More

by cjfleck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Rusnak BMW responded

I'll make sure to pass along your kind words! -Al LeMoine., General Manager

October 31, 2018

Great service! Easy to book. Had a loaner ready for me and got me on my way quickly. Had my car ready earlier than promised and gave it to me nicely cleaned. First c More

by georgie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Nov 06, 2018 -

Rusnak BMW responded

Wow, thank you so much for this kind review! We are happy to hear you have a wonderful experience. -Al LeMoine., General Manager

October 27, 2018

it's all about the service It is not what you know, but who you know... my service technican, Mike P, is a delight to work with; perattenuate and attentive. Sean, the service m More

by ladyzoro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 06, 2018 -

Rusnak BMW responded

Your satisfaction is our priority! Thank you for sharing this terrific feedback with us! - Al LeMoine., General Manager

October 24, 2018

No hassle I have been to several dealerships, and this one by far is the best. Quick services, nice staff, and just easy to deal with...thus far, hopefully for More

by Rox79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 06, 2018 -

Rusnak BMW responded

Your quick and efficient visit is what we aim for! Thank you for sharing your feedback. - Al LeMoine., General Manager

October 11, 2018

Excellent Service It was easy to get an appointment. Booked on line. No wait at drop off and car ready as promised. Art was friendly and attentive. More

by Sherrie
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Rusnak BMW responded

Thank you for trusting your vehicle to us! We look forward to your next service visit! - Al LeMoine., General Manager

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