Rusnak BMW - Service Center

They made the best of a bad situation.My '18 X5 was towed in New 2018 X5 was towed in, requiring a complete fuel system replacement. The only frustration was the vagueness on BMW's knowledge of a known problem. New 2018 X5 was towed in, requiring a complete fuel system replacement. The only frustration was the vagueness on BMW's knowledge of a known problem. More

Thanks for making it so easy! Just so nice to have everything ready and easy access to technician to be able to describe the issue in detail and go for a ride along. Loaner car wa Just so nice to have everything ready and easy access to technician to be able to describe the issue in detail and go for a ride along. Loaner car was fantastic. Thank you! More

Commendation Good experience. Zachery was very helpfull, informative and timely. I receive courteous, and timely information. The whole experience was pleas Good experience. Zachery was very helpfull, informative and timely. I receive courteous, and timely information. The whole experience was pleasent. I recommend Rusnack BMW for excellent service. More

5 stars from beginning to end Tara took great care of me and my new X5. And the loaner car made the visit to the service department convenient. Tara kept me in loop on a daily ba Tara took great care of me and my new X5. And the loaner car made the visit to the service department convenient. Tara kept me in loop on a daily basis and was very friendly and thorough. This is our first experience buying/owning a BMW and I'm blown away by the car and by the service of everyone at Rusnak. Our sales person, Roger, was great to work with and took great care of all of the details, The woman who helped us in finance was very friendly and efficient and even gave us a BMW Christmas ornament. And Lauren, our Genius, explained a lot of the X5's amazing tech to us. The gesture controls are one of my favorite features. And the heads up Nav display. Thank you to everyone at Rusnak for making our overall experience to great. 5 stars!! More

Excellent all the way around Renee Norris is amazing! She consistently helps above and beyond to make car maintenance and repairs as painless as possible. My car had to stay at sh Renee Norris is amazing! She consistently helps above and beyond to make car maintenance and repairs as painless as possible. My car had to stay at shop almost 3 days and Renee made sure I had a rental and is always so sweet and supportive. More

Drivetrain diagnosis and tepair Mike Powell was very professsional and helped me with the situation. He let me know that it was covered under the manufactierr’s warranty but more im Mike Powell was very professsional and helped me with the situation. He let me know that it was covered under the manufactierr’s warranty but more importantly he really wanted to make sure the 550i would be performing as it should. He is the master of Under promise and over deliver. The turn around was super fast and he made sure everything was done 100%. Great experience. More

Oil change Went in for an oil change and was quickly greeted by a friendly face. Service was great. In and out in just over an hour. Oh and they washed my car!! Went in for an oil change and was quickly greeted by a friendly face. Service was great. In and out in just over an hour. Oh and they washed my car!! More

Great service Always thorough and pleasant. Nice facilities with amenities and comfort. Car was washed and ready to go on time. Work performed on a timely basis. Always thorough and pleasant. Nice facilities with amenities and comfort. Car was washed and ready to go on time. Work performed on a timely basis. More

Pristine service experience Perfect example of customer service. Fast in and out. Detailed work summary. This is the kind of service one expects from BMW. Very happy customer her Perfect example of customer service. Fast in and out. Detailed work summary. This is the kind of service one expects from BMW. Very happy customer here. More

Friendly service Got my x3 serviced Christmas Eve. Renee worked with me on my schedule and found the best pricing for the service and parts. Highly recommend Got my x3 serviced Christmas Eve. Renee worked with me on my schedule and found the best pricing for the service and parts. Highly recommend More