Rusnak BMW

Our salesman was Eugene Agranovich. We found him to be very knowledgeable, friendly, and thorough. My company manufactures products under the auspices of an international quality management system that s very knowledgeable, friendly, and thorough. My company manufactures products under the auspices of an international quality management system that stresses "say what you do, and do what you say". Eugene did exactly that. This is the third car we have purchased from Ruznak since 1992. Each has been a very positive experience and we can easily recommend the dealership and Mr. Agranovich without hesitation. More

Walked onto the lot knowing EXACTLY what I wanted. Eugene was very friendly and knowledgeable, and found the exact car I was looking for within a matter of minutes. More often than not, when I walk i Eugene was very friendly and knowledgeable, and found the exact car I was looking for within a matter of minutes. More often than not, when I walk into a BMW dealership, I know more about the cars than the salesmen themselves. Eugene was very knowledgeable ... he knew the differences and pros and cons of this car versus similar models. He was very willing to work with me on a price that I felt comfortable with, and I'd be more than happy to work with him again when I'm up for another lease in 3 years. My only complaint was actually with the person I dealt with in the Financing Department. Being that this was my first lease, I wasn't aware that upon signing paperwork, I would be presented with "protection packages" that indeed cost more money. This was okay, however in presenting the options to me, the Financial person neglected to inform me that I would NOT be held accountable for dings, dents, or scratches smaller than 2 inches in diameter (as this is considered normal "wear and tear". This information was actually presented to me by the portfolio manager several days later when I stopped by the dealership to have a small scratch buffed out. Thankfully, I opted not to purchase the additional dings, dents, and scratches protection at the time of signing. It would have been extremely disappointing to have committed to that payment, without being presented all of the pertinent information. More

I purchased a 2011 BMW 335is from Marc Leunis after a week of discussing the car with him over phone calls and email while I was on vacation in Chicago. The car wasn't even on the market when I asked Mar week of discussing the car with him over phone calls and email while I was on vacation in Chicago. The car wasn't even on the market when I asked Marc if they had a 335is coupe, but he kept me informed throughout its journey to the lot. He gave me detailed descriptions of every feature that the car had and I was very excited when I realized I found the perfect car. When the day came to purchase the car, we were done finalizing the deal within minutes and the deal we received was excellent! Once we were done with the paperwork, Marc helped me set up the car and I left the dealership that day with a huge smile on my face. Marc made our BMW buying experience a great one and we will certainly recommend him to all our family members and friends. Thank you Rusnak BMW Westlake for such a pleasant car buying experience! More

Eugene was a very capable, professional and competent sales representative who was extremely diligent in providing us with the best service possible. It is because of my very positive experience in de sales representative who was extremely diligent in providing us with the best service possible. It is because of my very positive experience in dealing with Eugene that I plan on retaining my business through him for many years to come. I would not hesitate to recommend Eugene to anyone in the market for a new car as I have the utmost confidence in his ability to deliver an above satisfactory experience. More

I just leased our second BMW from Rusnak and their Team Manager ( Mehran Forutan ) Mehran made car shopping a fun and enjoyable experience. He worked hard to get the best deal for me and my doughter and Manager ( Mehran Forutan ) Mehran made car shopping a fun and enjoyable experience. He worked hard to get the best deal for me and my doughter and yet treated us like loyalty. We love both our cars and recommend Mehran and Rusnak to anyone looking for a BMW. More

We have been a Rusnak customer for over 12 years and just purchased our sixth BMW and am still delighted with the service and sales staff we have had the pleasure to do business with. Eugene Agranovic purchased our sixth BMW and am still delighted with the service and sales staff we have had the pleasure to do business with. Eugene Agranovich, who recently handled our newest purchase, was professional, friendly, polite and informative. Above all, he was very helpful and I will recommend him and the Rusnak dealership to my friends and family. Thank you, N Nair. More

I recently purchased and traded in two vehicles as part of the transaction deal. The two purchases were a 2008 X3 and 2011 335d. One of my trade in vehicles was a 2006 330i BMW purchased from Rusnak in lat of the transaction deal. The two purchases were a 2008 X3 and 2011 335d. One of my trade in vehicles was a 2006 330i BMW purchased from Rusnak in late 2008. This experience I must say was the utmost best and contributed solely to the team effort of Eugen and Mehran. Their joint professionalism and personal efforts to the overall deal were like no other. They truly will be the key factors when inquiring again in a few years for my next BMW. Overall I give this dealership and service department an A+, not only for it's staff team but the extended personal attributes which are offered to everyone who enters the showroom. More

Vitaly went out of his way to get me the deal I wanted--on the car I wanted--and let me take the time I needed to find the perfect car for me. I manage a very large commission sales business and I wanted--on the car I wanted--and let me take the time I needed to find the perfect car for me. I manage a very large commission sales business and I know that great salespeople understand that sales and customer service go hand in hand--Vitaly certainly does, and I felt comfortable throughout the entire process. I live in Santa Monica, but I drove the 46 miles to Rusnak because of their stellar reputation and I was not disappointed. My girlfriend will be in the market for a 1 Series next year, and there is no doubt I will be calling Vitaly for a great deal on that car too! More

This was my first BMW and I have to say that Jeff made it easy breezy. Very professional and friendly. Gave me a great deal! I have been trying to buy a BMW for past 2 years and been working with Jeff. Even easy breezy. Very professional and friendly. Gave me a great deal! I have been trying to buy a BMW for past 2 years and been working with Jeff. Even when I did not buy initially, Jeff was very very professional and finally when I approached him this summer, OMG he remembered me and gave me world class service one would come to expect of a BMW dealership. I have to say that I am now a BMW fan and will keep coming back to Rusnak. Thanks to Jeff... More

My experience at Rusnak BMW Westlake was extremely pleasant. Eugene was attentive to my needs and helped me get a great deal for my new car. He kept up with there customer service by calling and mak pleasant. Eugene was attentive to my needs and helped me get a great deal for my new car. He kept up with there customer service by calling and making sure that I am happy with my purchase and made sure to let me know if I need anything that he is just a phone call away More