Rusnak BMW

Jeff Kaltman is amazing to work with. No deception; trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not harass you by phone like others dealers do. I have purchased two cars from him & both times he sent me back quotes via email expediently. The transaction at the dealer was expedient & Jeff assisted in accommodating me in any way possible. I would absolutely recommend Jeff & Rusnak Westlake to anyone I know. Far better experience with this dealer than with Bob Smith in Calabasas. I will purchase my next BMW from Rusnak & Jeff, as well! More

I would absolutley recommend Rusnak BMW when buying a new car. My husband died while our BMW 528i was in transit. People stayed after hours and came in on a Saturday to ensure I had the car for the memoria car. My husband died while our BMW 528i was in transit. People stayed after hours and came in on a Saturday to ensure I had the car for the memorial service. I absolutely love the dream car we ordered. I bought a BMW 328i for my son as a remembrance to his father. It took longer than originally estimated, but Rusnak provided some consideration as a result. Scott Smith was an excellent salesman for both purchases. He is highly knowledgeable in all of the features and helped us pick out exactly what we wanted. He is very professional and courteous. When my son's car was delayed, Eric Madden, Sales Manager, met with me to explain what would happen and to ensure it was given priority. I am always greeted with a smile and provided the service needed in an expeditious manner. More

Darren Evans at Rusnak BMW made leasing a BMW a much more pleasant experience. All through the process, Darren treated me well and understood the options and price that I wanted. Once we finalized the deta pleasant experience. All through the process, Darren treated me well and understood the options and price that I wanted. Once we finalized the details, he took some time to teach me about the vehicle, and taught me all the new functions and accessories that made me love my new car even more. I highly recommend Rusnak, and plan to come their in the future. More

Great customer service. Friendly staff. I was fortunate Great customer service. Friendly staff. I was fortunate enough to end up with Jeff Kaltman and he made it a pleasurable experience. He was very tho Great customer service. Friendly staff. I was fortunate enough to end up with Jeff Kaltman and he made it a pleasurable experience. He was very thorough in explaining the cars features, went for a test drive An extremely patient gentleman and very understanding Thank you Jeff !! Also make sure to see Amir. They both make a great team. More

Stellar salesman, Jeffrey Kaltman, won my business by his fast, cut-to-the-chase response over the internet. I needed a bottom-line deal with no games and that's exactly what I received. I am thrilled with t fast, cut-to-the-chase response over the internet. I needed a bottom-line deal with no games and that's exactly what I received. I am thrilled with the car and felt that I got a good deal. He's the best kind of salesman, he keeps it human. Would recommend him and the dealership and my finance guy - Bruce Lee (no joke, Bruce Lee) I will be back. More

Robert Hull, a service ad visor is always extremely friendly, helpful and efficient. My car is always washed and cleaned and ready by the promised time. friendly, helpful and efficient. My car is always washed and cleaned and ready by the promised time. More

I worked with Darren Evans (internet sales) extensively over the last week to lease a new 740i. I must admit, I was thoroughly impressed with his level of expertise, patience and overall willingness to ge over the last week to lease a new 740i. I must admit, I was thoroughly impressed with his level of expertise, patience and overall willingness to get the right car at the right price (emphasis on price)! I am hard to convince as I don't like slicksters, bait and switch, as well as other gimmicks. I can tell you first hand that I visited 4 other dealerships (3 BMW and 1 Porsche) and Darren was what tipped me towards Rusnak as he was honest, hard working, and went above and beyond. Thank you Darren. More

Robert's great. Great attitude, always gets the job done. And actually does what he says he's going to do! Very rare these days. Thanks Robert! done. And actually does what he says he's going to do! Very rare these days. Thanks Robert! More

Took my 2011 BMW X3 in for routine service. Service was completed as promised, car was washed, and Rusnak even furnished me with a loan car for the 4 hours that my car was there. What more could I ask f completed as promised, car was washed, and Rusnak even furnished me with a loan car for the 4 hours that my car was there. What more could I ask for? More

The worse experience of my life. After spending 2 days of negotiations and finalizing the price on a used car (X6 2009 listed at $40,882) , The salesman (Frank Poor) got the approval from the management to s negotiations and finalizing the price on a used car (X6 2009 listed at $40,882) , The salesman (Frank Poor) got the approval from the management to sell us the car at the agreed price ($37.250). After driving back to the dealership to close the deal, the General Manager (Niel) doesn't want to sell the car at this price. We were outraged and offended by this and asked the salesman to see Niel. He came and treated in a very unprofessional and arrogant way. I showed him the written agreement that we exchanges through text messages back and forth. But he kept denying and saying that this is not an agreement. After seeing Niel's arrogant's approach to treat his customers I told him that even if he tries to sell me the cat $10.000 less, I won' t buy it from this Dealership Anyway I used to be a very happy customer of RUSNAK for years and I was bringing my family who moved from overseas to buy cars at this dealership. But after this horrible experience not only I won't be back anymore but I don't recommend it to anyone unless RUSNACK takes some serious measures to train his employees and teach them on how to be honest and respectful towards customers. More