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Rusnak BMW
Thousand Oaks, CA
897 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 897 reviews
August 31, 2015
Outstanding customer service by Ken and Roger Carrol every facet of the overseas sales program went without a hitch. all the employees from the General Manager to the trainee who drove me from my home to every facet of the overseas sales program went without a hitch. all the employees from the General Manager to the trainee who drove me from my home to the Dealership couldn't have been more professional. More
by headman
Employees Worked With
August 23, 2015
Excellent from beginning to end. Jeff was honest, informative and efficient. I love my new x1 and would recommend the delearship to friends and family. Also, the finance process was Jeff was honest, informative and efficient. I love my new x1 and would recommend the delearship to friends and family. Also, the finance process was effortless and so was the trade in of my car. More
by X1
August 22, 2015
BMW service Efficient and work completed as promised. I can always depend on Rusnak to be fair and honest when getting service for my BMW 128I convertible. Efficient and work completed as promised. I can always depend on Rusnak to be fair and honest when getting service for my BMW 128I convertible. More
by pete123
Employees Worked With
Robert Martin
August 21, 2015
oil change Robert was incredible, his customer service is outstanding! I already referred a friend to purchase an X5 and she went and met with a sales rep named Robert was incredible, his customer service is outstanding! I already referred a friend to purchase an X5 and she went and met with a sales rep named Mor Milo. More
by potrillorm
Employees Worked With
Mor Milo, Robert Hull
August 20, 2015
I can always count on Rusnak BMW for the best service . Every time I go to Rusnak BMW, I know they will take car of my car and make sure I get home with a loaner car. This is the second BMW I've purchased h Every time I go to Rusnak BMW, I know they will take car of my car and make sure I get home with a loaner car. This is the second BMW I've purchased here and will purchase my next BMW here as well. My service rep Robert is the best. I know when I take my car in he will fix any problems that may appear. Thank you Rusnak More
by Dodgermarc
Employees Worked With
Robert Hull
August 20, 2015
Exceptional service I have been taking my car since 2011. I had always had a great experience, My service advisor, Robert Hull is the BEST. Thank you Robert for taking I have been taking my car since 2011. I had always had a great experience, My service advisor, Robert Hull is the BEST. Thank you Robert for taking care of my 328i. More
by Pamela123
Employees Worked With
Scott Smith, Robert Hull
August 20, 2015
Excellent professional Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price. Would definitely come back for another one. More
by Jayden2010
August 16, 2015
FOLLOW UP AFTER 30 DAYS This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one wa This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one was right after I purchased the car and everyone was still very friendly and outgoing, but the minute I gave them a 5 star review for my sales experience that was it. Done. I am very disappointed with this. I was supposed to get a "genius' to help me with the tech package and I still am just trying to figure out the day to day useful features. According to all the sales people everything following the sale would be nothing short of stellar customer service. I have yet to get a follow up call to see how everything is going.l Wow. I can tell you this is not the Lexus dealer. I will not be buying anything from Rusnak again. My next car will be a Lexus (again) and it will be sooner than later. I do want to get some value out of this car before I trade it in, so I am stuck for now. I guess Rusnak doesn't care much about future business. More
by dkparm
Employees Worked With
claude and dianna
August 15, 2015
Very good Service from Art Simcox - great customer service Attentive and worked hard to provide good customer service. Art met my needs and all areas of the service were covered and completed as I requested Attentive and worked hard to provide good customer service. Art met my needs and all areas of the service were covered and completed as I requested More
by Joe28
Employees Worked With
August 14, 2015
Excellent Service Excellent service. Do not really need to say anything else. Everyone was cheerful and efficient. They did everything they said they would in the time Excellent service. Do not really need to say anything else. Everyone was cheerful and efficient. They did everything they said they would in the time they promised. They did it all with a smile. More
by Sunset100
Employees Worked With
Renee Norris
