Rusnak BMW

Lecoya Lejeune is amazing. She worked a miracle by taking a process I dread and making it actually enjoyable! The whole team at Rusnak BMW was professional, helpful, kind and f She worked a miracle by taking a process I dread and making it actually enjoyable! The whole team at Rusnak BMW was professional, helpful, kind and friendly. I'd recommend them HIGHLY if you're looking for your DREAM car! There was no upselling except for warranty and tires/wheels coverage, which I'm glad to have on a used car. And I know when I take my BMW in for service, I'll continue to be treated like a queen! Great job, Lecoya! Great job, Rusnak team! Thank you! 😊 More

I purchased this car online already knowing about this dealership’s good reputation. Flew down to so cal, Ubered to Thousand Oaks. Smooth transaction. -Easy in and out. Dealt with Darren who was knowledg dealership’s good reputation. Flew down to so cal, Ubered to Thousand Oaks. Smooth transaction. -Easy in and out. Dealt with Darren who was knowledgeable and professional. The BMW X5 was priced to move so no haggling. Nice job Rusnak! More

Rex is next level. Never met anyone in the car business like him. Thank you to all others who assisted us at Rusnak. Amazing store. Never met anyone in the car business like him. Thank you to all others who assisted us at Rusnak. Amazing store. More

I never gave BMW a chance before and would always choose Mercedes or Audi. But now with the technological and mechanical features with a bonus of customer service I had no choice but to pick BMW. I’ve never Mercedes or Audi. But now with the technological and mechanical features with a bonus of customer service I had no choice but to pick BMW. I’ve never bothered to leave a review for Mercedes or Audi. But this dealership is really well balanced and deserves acknowledgment. Thank you for my new car. More

Fabulous experience at Rusnak BMW! Brandon was professional, knowledgeable and very patient while answering my MANY questions. Thanks!! Brandon was professional, knowledgeable and very patient while answering my MANY questions. Thanks!! More

Nasir was exemplary with his assistance, his knowledge, his kindness, his patience with our situation, and there was never any pressure to buy. He returned calls quickly and kept us informed in our wait fo his kindness, his patience with our situation, and there was never any pressure to buy. He returned calls quickly and kept us informed in our wait for our custom ordered car. He explained all the maintenance programs and warranties clearly. My wife and I not only felt comfortable, but confident he was looking out for our best interest. We are from out of the area and we appreciated that he kept the car inside and locked up until we were able to come and pick it up. We had the ceramic coat applied to the car and he saw to it that it was done with excellence. We highly recommend Nasir, and Rusnak for a great experience . - W. Wiese More

The purchase process from online inquiry to the sales and drive-off process was smooth and straightforward! Seamless transaction!! drive-off process was smooth and straightforward! Seamless transaction!! More

I have purchased several cars over the years from Rusnak BMW and this was the best ever. So easy to make a deal and so quick to leave with the car. I'd do it again tomorrow! BMW and this was the best ever. So easy to make a deal and so quick to leave with the car. I'd do it again tomorrow! More

The sales (Martyk) and finance professionals (Lyla) are top notch at doing their jobs, making what is traditionally a frustrating and stressful process go smoothly, with attention to detail, competence and top notch at doing their jobs, making what is traditionally a frustrating and stressful process go smoothly, with attention to detail, competence and a friendly, empathetic attitude. More

The dealership washed my car during a service when I told them not to multiple times. My car was recently paint corrected and ceramic coated so I did not want them to ruin the job. When I came to pick up th them not to multiple times. My car was recently paint corrected and ceramic coated so I did not want them to ruin the job. When I came to pick up the car I immediately noticed it was washed and now the paint is covered in scratches and swirl marks from putting it through their wash. Carl denied that they even washed the car when there is water inside the gas cap, streaky windows with microfiber towel residue, vacuumed interior, clean black rims with tire shine that got onto the fender. Carl offered no help and continued to deny any responsibility. He said the water dripping from the inside of the gas cap is from possible “condensation.” Bad customer service. More