Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusnak BMW
Thousand Oaks, CA
897 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 897 reviews
April 14, 2020
Excellent service very professional. Drivers were courteous and efficient. Service manager was responsive. The loaner car was nice and clean and the repair was completed on schedule. courteous and efficient. Service manager was responsive. The loaner car was nice and clean and the repair was completed on schedule. More
by Karelpmiller
Employees Worked With
Renee Norris
April 14, 2020
Renee Norris was amazing as always. The service department is wonderful and I would never go anywhere else for my vehicle. Thank you Rusnak BMW. department is wonderful and I would never go anywhere else for my vehicle. Thank you Rusnak BMW. More
by amybinv
Employees Worked With
Renee Norris
April 12, 2020
Great experience easy to work with was referred by Sam Straus I will recommend anyone I know to go to Rusnack I drove 2 1/2 hour from La Quinta Straus I will recommend anyone I know to go to Rusnack I drove 2 1/2 hour from La Quinta More
by ShariHubbard
Employees Worked With
Robert Rosas
April 12, 2020
Just outstanding and seamless. From the time I spoke w mr crist to when I got my care the experiance was exceptional. I would rec to anyone. crist to when I got my care the experiance was exceptional. I would rec to anyone. More
by Ah63
April 11, 2020
Renee Norris, Service Advisor is amazing! Takes the pain out of vehicle repair visits! Always cheerful and helpful. This recent visit during the COVID 19 issue was handled flawlessly and any concerns were out of vehicle repair visits! Always cheerful and helpful. This recent visit during the COVID 19 issue was handled flawlessly and any concerns were dealt with in a very professional manner. Many thanks! More
by CaroleH
Employees Worked With
Renee Norris
April 04, 2020
Did a great job fixing all the rattles that were driving me bananas. Very thorough. They really did a good job. Removed and replaced the door panels and now silent me bananas. Very thorough. They really did a good job. Removed and replaced the door panels and now silent More
by Danshapiro211
Employees Worked With
Robert Martin
April 04, 2020
fast, courteous service Easy online service scheduling, simple drop off & check-in procedure. Timely updates & recommendations regarding current issues with my vehicle. Too Easy online service scheduling, simple drop off & check-in procedure. Timely updates & recommendations regarding current issues with my vehicle. Took the extra steps to ensure social distancing & keeping high touch points covered while they had the car. (steering wheel, gear selector, entire seat) More
by crabushka
Employees Worked With
Josh Gates
April 04, 2020
Quick, easy, and extremely helpful, would definitely recommend Rusnak BMW dealership for service! Zach Sax was very helpful and pleasant to work with. Thank you! recommend Rusnak BMW dealership for service! Zach Sax was very helpful and pleasant to work with. Thank you! More
by Ageluso
Employees Worked With
Zach Sax
April 02, 2020
Annual Service for 2019 BMW X3 M40i As always, Rusnak provided excellent, timely service. In this case it was via "No contact pickup & delivery". Purchased this vehicle new from Darren E As always, Rusnak provided excellent, timely service. In this case it was via "No contact pickup & delivery". Purchased this vehicle new from Darren Evans, who was very professional, and helpful.I leased a 2016 BMW 328i sedan from Darren in 2016. He was so good and helpful, when it came time to replace this vehicle, I did not hesitate in contacting him. Bob Martin has been my Service Advisor for both vehicles. Very easy to work with. More
by billr40
