Rusnak BMW

I wish I could give zero stars. Worst customer service ever. They do not even pretend to want to help you. Everything is an effort or your fault. Never experienced anything like it. I switched to anot ever. They do not even pretend to want to help you. Everything is an effort or your fault. Never experienced anything like it. I switched to another dealership. They need to do some serious training with customer service. Never again! More

Just purchased a BMW M550i certified. I called the dealership once i found the car on internet. First they told me it was being certified and not available. Hour later they called and told me it will dealership once i found the car on internet. First they told me it was being certified and not available. Hour later they called and told me it will be available next morning. Got there sharp 9:30am after 3 hour drive. At 10am as they opened we saw the car and it was dirty. Hamid assured me the car was inspected and certified. He stated they will detail the car before i go home, after spending few hour with getting paper work done, finally the moment came for me to take my car. It was not cleaned and in same condition. Due to 3 hour drive home, i decided to take the car as is. A week later the front tire blew on the freeway, luckily no one hurt. Tow the car at BMW Encinitas, they inspected the car and told me this car should have never been on the road, once on the lift we could other tires with steel threads showing. Had to replace all tires. I called Rusnak BMW and left several messages for the GM. mr Christ, over five day period, he never bothered returning my call. This guys run a very bad dealership, beware they are the worst car sales people I have met, and i have met many in last 30 years. More

I don’t know if it’s as much of the dealership as it is about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separa about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separate issue she was very on top of everything and kept me informed the whole way. It is because of her my experience was great. More

Excellent service provided by Robert Rosas. He found the car we needed in no time and all paperwork was ready once we arrived at dealership. Very smooth car buying experience . Thank you. car we needed in no time and all paperwork was ready once we arrived at dealership. Very smooth car buying experience . Thank you. More

This was excellent service. I am very happy with the dealership. They always go above and beyond in service and sales. I highly recommend everyone use it. dealership. They always go above and beyond in service and sales. I highly recommend everyone use it. More

The process was very smooth and easy for me. My service advisor, Bob Martin, was very responsive and gave me good detail on my service. advisor, Bob Martin, was very responsive and gave me good detail on my service. More

Great service. My typical service advisor Bob (who is great) didn’t help me this appointment though, Zach did, who i guess is news. No car wash was done but that is the policy during this quarantine. great) didn’t help me this appointment though, Zach did, who i guess is news. No car wash was done but that is the policy during this quarantine. More

Great and wonderful experience! I got my pre certified car during the unusual time if a pandemic and it was one of the best experience of buying a car for me. Mickey was very knowledgeable and made this p car during the unusual time if a pandemic and it was one of the best experience of buying a car for me. Mickey was very knowledgeable and made this purchase process very straightforward and pleasant. Very highly recommend and made the long drive well worthwhile. Also the dealership precautions during these times were fantastic. I felt very safe and everything was sanitized and respectful of the social distancing rules. More