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Rudy Luther Toyota - Service Center

Golden Valley, MN

4.9
1,761 Reviews

1,761 Reviews of Rudy Luther Toyota - Service Center

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July 02, 2021

Service people excellent, Terry Johnson answered all my questions, thoughtful and professional. Had car detailed and oil changed. Car looks great. Why does this need to be 25 words? More

by Maryelarson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Rudy Luther Toyota responded

Thank you Mary! We appreciate your business.

June 30, 2021

I’ve always had excellent service at Rudy Luther. Wouldn’t take my Prius anywhere else. Have gone there for several years and will c More

by Jerrijenkins84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Rudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Rudy Luther Toyota responded

Thank you for your continued business! We look forward to seeing you again :)

June 29, 2021

Good job! Always has been, hope that continues!! Keep it going good! I have been very happy so far with my RAV 4 Hybrid! It has been a great vehicle so far!!! More

by hwachholz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Chanhdara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Rudy Luther Toyota responded

Congratulations on your New Rav4 Hybrid! Thank you for your business!

June 28, 2021

Service invoice shows the following services were performed: ‘Check and fill fluids’ and 'reset Maintenance Required light', but I Checked the fluid level, it was half empty, specifically washer flu More

by minhaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Austin Chanhdara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Rudy Luther Toyota responded

Hello Minhaz, thank you for giving us the opportunity to share our side with video provided of the work completed. We really hope in the future you will give us another chance to earn your business again. We do apologize for not resetting the maintenance required light, that was a missed step. Thank you again, we appreciate hearing from you.

Jul 01, 2021 -

minhaz responded

I provided you some pictures and attachments that clearly shows how poorly the service was done. Also your multi point inspection wasn't performed properly to find out my tail light and side marker bulb was bad, I provided you inspection report from a different Toyota service dealer, and didn't get your response regarding that. Thank you for your response here!

June 26, 2021

Excellent service as always. Austin showed me how to do a couple of things that I asked him about. You have a comfortable waiting area. Love that my maintenance check was done for free! Thank you. More

by Amyschulte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Chanhdara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2021 -

Amyschulte responded

Hello

Jun 29, 2021 -

Rudy Luther Toyota responded

Hello Amy! Thank you so much for your review and 5-star rating. Austin is a great asset to our service team. We're glad you had such an excellent visit and we appreciate you as our customer. Take care!

June 26, 2021

I have owned 2 Toyota’s over the years and servicing my cars at Rudy Luther for many years. Service has always been excellent! Always professional and up front with what’s being done. More

by Lindsay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Rudy Luther Toyota responded

Hi Lindsay, thank you very much for leaving a review about your excellent service experiences! We always love hearing from our customers and want to make sure your needs are met and exceeded. We hope to see you again next time, enjoy the rest of your week!

June 25, 2021

The staff at Rudy Luther Toyota are professional and efficient. More

by dale.clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Rudy Luther Toyota responded

Thank you so much, Dale! We appreciate your review.

June 25, 2021

Good job clean efficient work. I had an appointment at 12:00. My service advisor said it was running 1-1 1/2 hrs. They did a 95,000 service and were done ina little over an hour. Good experience More

by bcjohnson4649
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Vernon
Jun 29, 2021 -

Rudy Luther Toyota responded

Thank you so much. We strive for excellence service each time, and it sounds like Ryan and our service team were able to assist efficiently and effectively. We really enjoyed reading your review and hope to see you again for your next service.

June 24, 2021

Got us in for tire work on short notice on a very busy day. More

by lamnob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike the tire guy.., Stephen Swinford
Jun 29, 2021 -

Rudy Luther Toyota responded

We are happy to hear that we were able to get you in for service and get everything taken care of in a timely manner. We look forward to seeing you again next time!

June 24, 2021

Very smooth and professional yet personal. Happy to do return business. More

by Gar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Michaud
Jun 24, 2021 -

Rudy Luther Toyota responded

So great to hear! Thank you for your business :)

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