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Rudy Luther Toyota - Service Center

Golden Valley, MN

4.8
1,766 Reviews
Call Service Center (763) 222-2020

1,766 Reviews of Rudy Luther Toyota - Service Center

Sort by
September 25, 2021

Every time I go into the shop my experience has been professional, speedy and comfortable. More

by Kathi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Rudy Luther Toyota responded

Thank you, Kathi! It's our pleasure to take care of you and keep your vehicle in top shape.

September 18, 2021

They washed my vehicle. The price estimate and time estimate were right on. Coffee was provided. Ditch the sweet snacks for something not full of sugar. More

by LSB28
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mia Mulville
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Rudy Luther Toyota responded

Thank you for your review and suggestions for other snacks! We will be sure to pass this along to our managers and see what we can do. :) Have a great day.

September 18, 2021

They always do excellent job when I bring my car for service. They are the best. More

by kfolayan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Mulville
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Rudy Luther Toyota responded

Aww, thank you so much! We really appreciate having you as our customer!

September 18, 2021

I like that they can usually get you in if you are willing to leave your vehicle (rather than wait) and they offer free and convenient car service. More

by Teaempress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misha, Duane Beyer
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Sep 20, 2021 -

Rudy Luther Toyota responded

Thank you for your feedback! The complimentary shuttle service is so great, we're happy to hear you've been able to take advantage of that. We're always looking for ways to improve and would love to learn how we can earn 5 stars next time as well, if you'd like, please feel free to email us at info@rudyluthertoyota.com. Take care!

Sep 20, 2021 -

Teaempress responded

I felt like the service prices were to expensive and there were no available service coupons. Not sure what has replaced the “pay for 5 get one free” oil change program, but I was disappointed to see it gone. You could do more for loyal service customers in terms of price breaks and specials - loyalty programs that don’t require keeping track of a tiny card …or downloading an app.

September 18, 2021

New tires, windshield, and an oil change all done on time and at the cost they said it would be. More

by sr_sc
Recommend Dealer
Yes
Employees Worked With
Jeremy Hassler
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Sep 20, 2021 -

Rudy Luther Toyota responded

Fantastic! Thank you so much for your positive feedback about your last service visit with us. Have a great day!

September 18, 2021

The service was great and I had much needed repairs done. But I went to get in my car to go and I noticed that yes it had been washed but there was significant bird xxxx all over my car - on the roof, driver More

by dmiller51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delander
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Rudy Luther Toyota responded

OH NO! Please swing in next time you are in the area, and let us know of the situation and we will re-wash it for you. Your car must be extra special :)

September 16, 2021

Rudy Luther Service Dept. staff always take great care of the Toyota cars I've owned. Thanks! More

by RodNerdahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Mulville
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Rudy Luther Toyota responded

It's our pleasure, Rod! See you again next time.

September 15, 2021

I have always been treated fairly and have always been updated as to work done on my automobile. I always been very happy with their service. More

by davidklammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Rudy Luther Toyota responded

Hey, thanks David! It's our pleasure to keep your vehicle in the best possible shape. See you again next time. :)

Sep 20, 2021 -

davidklammer responded

I am happy working with Rudy!!!

September 14, 2021

My low tire pressure signal came on and I drove to Luther for them to check it out. Turns out the tire was punctured and they were very committed to getting it repaired on a busy Saturday afternoon! More

by johndschmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Rudy Luther Toyota responded

We are always committed to assisting our customers with whatever they need are are so happy to hear that we were able to take care of you on a busy Saturday! Thank you for your review - have a great rest of your day!

September 13, 2021

John took care of me! Rudy Luther Toyota has always had great customer service and that is why I keep going back! More

by DavidS
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Delander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiland Lindberg
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Sep 20, 2021 -

Rudy Luther Toyota responded

Thanks, David! John has been a staple of RLT for some time, and we are so happy to have him as part of the RLT family. Thank you for trusting us with taking care of your vehicle, and we look forward to seeing you again. :)

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