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Rudy Luther Toyota - Service Center

Golden Valley, MN

4.8
1,766 Reviews

1,766 Reviews of Rudy Luther Toyota - Service Center

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November 13, 2021

Service agent and work completed was great. The wait was longer than expected; three hours instead of 1.5 hrs. More

by Vina Marquart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Mulville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Rudy Luther Toyota responded

Hi Vina, thank you for your feedback. We apologize for the wait you experienced during your last visit and will be working on ways to improve our process and expectations. We are very happy to hear that Mia and our team were able to provide you with great service and we hope to see you again next time.

November 12, 2021

It seemed pretty busy when I arrived. I wasn't entirely sure how the dropoff was meant to go, I parked and when in, I think I was supposed to wait and drive in. Oh well, we managed! I got everything I sche More

by frumpyteddybear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Rudy Luther Toyota responded

Thank you so much for your feedback and review! We are happy to hear that we were able to assist you and get your vehicle back in tip top shape. Have a great day!

November 12, 2021

very convenient fast and comfortable I always ask for service of my Toyota cars. service is always at the highest level. More

by german.serge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Sonkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mia Mulville
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Chanhdara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Beyer, Jeremy Hassler, Stacy Hassler, Larry Brodal, Eric Hagen
Nov 19, 2021 -

Rudy Luther Toyota responded

Hi german.serge, we appreciate your review - thank you for coming to see us. Sounds like we were able to take great care of you and your vehicle. Have a great weekend and we look forward to seeing you again next time.

November 11, 2021

Received great service from the representative I worked with! Very helpful staff and quick service More

by anger042
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Rudy Luther Toyota responded

Awesome! Thank you so much for your great review, we truly appreciate your business.

November 11, 2021

We really appreciate the concierge service! Prompt pickup and delivery. Overall service was great this time! More

by mllarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Driver who picked up and returned our vehicle. I believe is name is David., Jeremy Hassler
Nov 19, 2021 -

mllarson responded

Thanks!

Nov 19, 2021 -

Rudy Luther Toyota responded

We LOVE that concierge service and are happy to hear you were able to take advantage of that during your last visit! It's our pleasure to take great care of you and your vehicle. We look forward to seeing you next time!

November 11, 2021

Just great. Answered all questions and concerns. Will come back in spring for sure for work needed, More

by s.winthrop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Laakkonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Rudy Luther Toyota responded

Thank you very much for your review, we are always happy to help! See you in the spring. :)

November 09, 2021

Terry Johnson is a great service advisor! I’ll always ask for him at future appointments. I’m always treated with courtesy and respect from all employees. The service done on each visit is always top-n More

by Jeanniner62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Hassler
Nov 10, 2021 -

Rudy Luther Toyota responded

Thank you for sharing your great experience with us, and thank you for your business!

November 08, 2021

Friendly greeter at drop off and great communication of needed service and time estimate was accurate. More

by Capricorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Beyer
Nov 10, 2021 -

Rudy Luther Toyota responded

Thank you! We look forward to seeing you again! :)

November 08, 2021

Advisor clearly communicated expectations and met them. Building and accommodations are nice for lobby waiting More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Nesbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Rudy Luther Toyota responded

Thank you Chris! We appreciate you!

November 08, 2021

Timely and efficient. Waiting area was comfortable and well lit. Find my car was very easy. More

by TGREENE3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Chanhdara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Rudy Luther Toyota responded

So great to hear! Thank you for your business!

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